Christine Joao
Windhoek,Namibia
Summary
Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions.
Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.
Overview
14
14
years of professional experience
Work History
Country Manager
Star For Life
Windhoek
07.2023 - 02.2025
- Managed time efficiently in order to complete all tasks within deadlines.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed key performance indicators and monitored progress against targets to drive business results.
- Conducted regular audits of operational procedures in order to optimize efficiency.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Developed new procedures to meet regulatory restrictions.
- Collaborated with senior management team to develop long-term goals for the country organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates to fill open positions.
- Tracked budgets, sales and other financial information to assess fiscal status of organization.
- Assessed potential risks to predict issues and proactively devised solutions.
- Directed recruitment, hiring, and training of new staff members.
- Organized quarterly meetings between regional offices to review performance metrics and track progress towards strategic objectives.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Presented reports and information, offered analysis, and discussed strategy when meeting with professionals.
- Established relationships with local stakeholders such as government officials, industry associations and media outlets.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led recruitment efforts for positions within the country office while ensuring compliance with local labor laws.
- Trained employees on additional job positions to maintain coverage of roles.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed risk by developing and implementing effective risk management strategies.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Monitored staff performance and addressed issues.
- Coached and motivated staff to achieve sales targets.
Regional Programme Development Manager
Star For Life
Windhoek, NA
06.2018 - 05.2023
- Overseeing the development of Star For Life Programmes in South Africa, Namibia and Tanzania
- Monitored training costs to maintain training budget.
- Authored technical manuals for third-party stakeholders, translating complex terminology into easily understood communications.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Develop Youth Friendly Manuals
- Supervise Multi-disciplinary Teams of Nurses, Social Workers and Psychologist
- Monitored project performance to identify areas of improvement and make adjustments.
- Facilitated workshops to collect project requirements and user feedback.
- Provided detailed project status updates to stakeholders and executive management.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Established and maintained strong relationships with key stakeholders, including clients, partners, and vendors.
- Monitored progress against project milestones and deadlines.
- Managed the full project lifecycle from concept through delivery, ensuring alignment with business objectives.
- Delivered training material to diverse audiences of both blue and white-collar professionals.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Monitored and reported on project progress, budget, and resource allocation to senior management.
Senior Life Skills Coach
Star For Life
01.2016 - 01.2017
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Adhered to grant requirements and prepared grant reports.
- Supported the development of communication, relationship building and conflict resolution skills among participants.
- Taught clients about job search techniques and interview skills.
- Provided crisis intervention services when needed to help de-escalate emotionally charged situations.
- Collaborated with social workers to support patients.
- Managed caseloads of up to 25 clients at a time while ensuring all needs were addressed in a timely manner.
- Assessed student progress and reported on program outcomes.
- Conducted life skills evaluations and set client goals based on abilities.
- Coached individuals in recognizing emotions, understanding how those emotions impact behavior, and responding appropriately to situations.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
Life Skills Coach
Star For Life
04.2011 - 04.2015
- Intervened in crisis situations to provide counseling and support.
- Facilitated sessions in person and over phone.
- Maintained impeccable records for each client and daily instructional activities.
- Created learner-centered individual program plan in consultation for Area of study subjects with parents and adult learners with developmental disabilities.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Coached clients through difficult life circumstances.
Education
Honours Degree In Clinical Psychology - Clinical Psychology
University of Namibia
Namibia05.2010
Masters In Public Health - Public Health
John Moore University of Liverpool
LondonSkills
- Project management
- Stakeholder relations
- Grant writing
- Program evaluation
- Team leadership
- Risk assessment
- Resource allocation
- Employee training
- Meeting facilitation
- Performance monitoring
- Conflict resolution
- Strategic planning
- Process improvement
- Training material development
- Staff presentations
- Classroom management
- Coaching and mentoring
- Curriculum planning
- Budget administration
- Employee assessment
- New employee training
- Cross-functional teams
- Course development
- Resource coordination
- Staff empowerment
- Interpersonal skills
- Organizational development
- Written communication
Education
false,true
Languages
English
Proficient
C2
Portuguese
Intermediate
B1
Oshiwambo
Beginner
A1
Afrikaans
Upper Intermediate
B2
Timeline
Country Manager
Star For Life
07.2023 - 02.2025
Regional Programme Development Manager
Star For Life
06.2018 - 05.2023
Senior Life Skills Coach
Star For Life
01.2016 - 01.2017
Life Skills Coach
Star For Life
04.2011 - 04.2015
Honours Degree In Clinical Psychology - Clinical Psychology
University of Namibia
Masters In Public Health - Public Health
John Moore University of Liverpool
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