Christina C. Ortman
Administrator
Windhoek, Namibia
Summary
Dynamic Practice Manager at Dr Uirab Medical Practice, adept at enhancing patient communication and ensuring regulatory compliance. Successfully implemented policies that improved operational efficiency and staff motivation. Recognized for exceptional conflict resolution skills and effective team collaboration, fostering a compassionate environment while maintaining high standards in patient advocacy and electronic health records management.
Overview
4
4
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Practice Manager
Dr Uirab Medical Practice
Windhoek
08.2021 - Current
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Created and implemented policies and procedures for effective practice management.
- Monitored compliance with HPCNA and NAMAF regulations concerning patient privacy rights.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Motivated staff by offering direction and providing constructive feedback.
- Maintained communication and transparency with doctors and medical staff.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Mentored and trained interns and newly hired receptionist/administrators on office procedures and computer systems. (EDI Administrator and Elixir Software.)
- Update NAPPI codes and consumables on Elixir Software.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Managed relationships for supplies and services related to the practice.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Conducted regular meetings with staff to discuss issues, clearly defining the problem, gathering relevant information, brainstorming potential solutions, and continuously monitoring and improving.
- Maintained records management system to process personnel information and produce reports on Elixir Software as well as keeping it updated with patient information.
- Explained policies, procedures and services to patients.
- Oversaw all aspects of day-to-day practice operations, including front desk reception, appointment scheduling, billing and coding, cash-ups and authorizations.
- Conducted routine maintenance and repairs on mechanical systems and medical equipment.
- Identified the needs of patients promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Counselling
Philippi Trust Namibia
Windhoek01-2025
Certificate - Medical Administrator Certificate
EDI Administration
Windhoek10-2020
High School Diploma -
Dawid Bezuidenhoudt High School
Windhoek 01.2003 - 12.2003
Skills
- Patient communication
- Regulatory compliance
- Electronic health records
- Team collaboration
- Conflict resolution
- Customer service
- Adaptability and flexibility
- Patient advocacy
- Regulatory requirements (Medical Health Certificate, NamRa Good Standing, HPCNA, Namaf)
- Employee supervision
Affiliations
- Volunteering in a soup kitchen and making hospital visits
- Loves playing tennis and listening to jazz music
- Tutored high school students in English and Afrikaans
Certification
- Medical Certificate in Administration
- Learners liscence
Languages
Afrikaans
First Language
English
Advanced (C1)
C1
Damara/Nama
Intermediate (B1)
B1
Christina
- I am self-motivated, a hard worker, eager to learn at all times, communicate well with others, use common sense, and have the ability to think clearly and reasonably I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for detail. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake or to any situation that I am presented with, and I always strive to achieve the highest standard possible at any given task. I am caring, empathetic and compassion, I always try to understand the patients situation or condition and guide them in love and respect.
References
- EDI Administrator
- CEO - Mrs. Piachon Sheya
- Contact: 081-4775542
- Dr Uirab Medical Practice
- DR Uirab 0811-275590
- Dr Nampala 081-3163830
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Elixir Software
Timeline
Practice Manager
Dr Uirab Medical Practice
08.2021 - Current
High School Diploma -
Dawid Bezuidenhoudt High School
01.2003 - 12.2003
Counselling
Philippi Trust Namibia
Certificate - Medical Administrator Certificate
EDI Administration
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