Christian Saviello
Napoli
Summary
Highly personable and customer-focused professional with 6 years of experience in fast-paced hospitality environments. Proven ability to deliver exceptional customer service, manage high-pressure situations, and build strong relationships with diverse clientele. Seeking a remote position in sales or customer service where I can leverage my communication skills, attention to detail, and problem-solving abilities to support business goals and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Barista
Bar Angelo Srls
11.2022 - 02.2025
- Prepared and served a variety of coffee beverages according to customer specifications.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines and grinders with precision to ensure quality drinks.
- Assisted in managing inventory by restocking supplies as needed for daily operations.
- Engaged with customers to provide exceptional service and address inquiries promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
Restaurant Waiter
Buon Appetito Restaurant
05.2022 - 09.2022
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Assisted in menu presentations, providing detailed descriptions of daily specials and pairings.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently during peak hours, maintaining attention to guest needs.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat visits.
Barista
Costa Coffee
10.2018 - 10.2021
- Learned company policies and procedures to ensure compliance in all tasks.
- Adapted quickly to changing menu items and seasonal promotions for customer satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Photography, Cinematography
AOVA - Academy of Visual Arts
Napoli07-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Excellent verbal and written communication
- Customer relationship management
- Conflict resolution and problem-solving
- Multitasking and time management
- Problem Solving
- Attention to Customer requests and needs
- Customer service
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Timeline
Barista
Bar Angelo Srls
11.2022 - 02.2025
Restaurant Waiter
Buon Appetito Restaurant
05.2022 - 09.2022
Barista
Costa Coffee
10.2018 - 10.2021
Photography, Cinematography
AOVA - Academy of Visual Arts
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