Summary
Work History
Education
Skills
Languages
Timeline
Generic

Christiaan Tanzler

Windhoek, Khomas

Summary

Dynamic leader with a proven track record at Butcher's Block, adept in team management and restaurant operations management. Excelled in enhancing customer satisfaction and streamlining inventory control, achieving top performance through innovative solutions and passionate service. Skilled in complaint resolution and staff management, fostering a customer-oriented atmosphere and driving significant improvements in service quality.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Work History

Restaurant Manager

Butcher's Block
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Restaurant Manager

Spur
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Sales Representative

Tanzler Trading Enterprises
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.

Lodge Manager

Batesda Lodge
  • Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
  • Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
  • Ensured compliance with safety regulations and industry standards, maintaining a secure environment for guests and staff.
  • Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
  • Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Evaluated and promptly resolved lodging facility operational issues.

Manager

Dros
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

IGCSE (Grade 12) -

Academia Secondary School
Windhoek, Khomas

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Customer-oriented
  • Complaint resolution
  • Food service background

Languages

English
Advanced (C1)
Afrikaans
Advanced (C1)
German
Intermediate (B1)

Timeline

Restaurant Manager

Butcher's Block

Restaurant Manager

Spur

Sales Representative

Tanzler Trading Enterprises

Lodge Manager

Batesda Lodge

Manager

Dros

IGCSE (Grade 12) -

Academia Secondary School

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Christiaan Tanzler