CHRISTALL CORNELIA FARMER
Okahandja,Namibia
Summary
Proactive, customer-orientated professional with over 10 years of banking experience. Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Experienced in training and mentoring new members of staff. Fast-paced and pressurized environments is where knowledge and skill development thrive, and performance can reach the peak where high standards are expected.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
SENIOR CREDIT ADMINISTRATION CLERK
Bank BIC Namibia Limited (Ausspannplatz Branch)
Windhoek
01.2020 - 07.2022
- Responsible for preparing all collateral documentation relating to approved credit facilities and the maintenance of existing credit facilities.
- Processing of approved loan applications and preparing facility letters for clients that have been granted credit facilities by the Bank.
- Preparing loan agreements for clients to sign.
- Responsible for liaising with conveyancing attorneys to register bonds and provide cancellation figures for guarantees to be prepared and issued.
- Liaising with short-term and long-term insurance companies with regards to registration and cancellation of the bank's cessions.
- Capturing additional loan installment payments to accounts as per client instruction and changing existing loan payment details as approved.
- Pay-outs of loan facilities granted.
- Responsible for filing and archiving finalized loan applications and supporting documentation with all correspondences. Safeguarding of collateral documents are also included in this role
- Attend to ad hoc tasks that the Head of Credit Risk requests which may also include preparing loan applications for deliberation.
BRANCH SUPERVISOR
Bank BIC Namibia Limited (Ausspannplatz Branch)
Windhoek
11.2018 - 01.2020
- Attend to walk-in clients.
- Attend to queries and complaints.
- Advise customers on banking products provided and credit facilities on offer.
- Ensure that administration management activities are compliant with the bank's manuals, policies and risk related procedures.
- Responsible for daily balancing of tellers and vault.
- Execute surprise checks on tellers' cash.
- Reporting discrepancies, shortages, and excesses.
- Maintain teller and branch cash holding limits.
- Clear treasury to the Central Bank.
- Maintain safe custody and the key register.
- Manage employee attendance and weekly reporting.
- Timeous submission of month-end reports to management.
- Maintain KYC, FIC and FACTA regulations always, especially when dealing with foreign exchange transactions.
- Ensure that customer account files are in order and completed in full.
- Coordinate with other departments
- Liaise with subcontractors to ensure that the branch is always clean.
- Ensure that stationery orders are submitted and that all required stationery is always available.
- Train newly recruited staff.
- Assist with sales leads.
- Ensure full compliance with Know Your Customer, customer due diligence and enhanced due diligence, especially with high-risk clients.
- Timely reporting of suspicious transactions to compliance.
TEAM LEADER TELLERS
Standard Bank Namibia Limited (Katutura Branch)
Windhoek
10.2016 - 09.2017
- Initiate system start-of-day.
- Open tellers COB (Commence of Business) day.
- Authorize transactions captured above the tellers' limits.
- Maintain teller cash limits.
- Verify different deposit transactions.
- Prepare the daily cash summary.
- Supervise Tellers.
- Execute daily and monthly scrutiny.
- Provide sales leads.
- Attend to ad hoc tasks delegated by management.
FRONTLINE TRANSACTIONAL RISK OFFICER
Standard Bank Namibia Limited (Katutura Branch)
Windhoek
05.2016 - 10.2016
- Attend to clients' requests to transfer funds internationally.
- Attend to clients receiving moneygram (ie. Receiving funds from outside Namibia).
- Submit applications for foreign nationals to operate with foreign currency nationally and internationally.
- Attend to waste (ie. Process cheque deposits and record entries to be captured)
- Distribute mail received.
- Switchboard and Administration maintenance.
- Action reports generated and file them accordingly.
- Attend to ad hoc tasks delegated by management.
ACTING TEAM LEADER TELLERS AND ACTING TEAM LEADER ENQUIRIES AND TEAM LEADER ASSETS
Standard Bank Namibia Limited (Katutura Branch)
Windhoek
05.2014 - 04.2016
- Initiate system start-of-day.
- Open tellers COB (Commence of Business) day.
- Authorize transactions captured above the tellers' limits.
- Maintain suspense accounts to reflect a nil value at the EOB (End of Business) day.
- Maintain teller cash limits.
- Update blank forms and card levels on the system.
- Verify different deposit transactions.
- Verify and authorize stop orders loaded, notice withdrawals on investments, agent bank transfers, new applications for debit cards and inter-account transfers.
- Book in MasterCard credit cards and PINS received via courier.
- Destroy expired credit cards.
- Execute daily and monthly scrutiny.
- Attend to the tellers' cash requisitions.
- Prepare cash summaries (teller and vault daily debits and credits).
- Clear salary cheques and other cheques on request.
- Attend to the enquiry departments blank form requisitions.
- Clear treasury to the Cash Centre.
- Maintain and operate the branch's items in safe custody.
- Taking minutes at meetings when required to.
- Attend to ad hoc requests from management.
TEAM LEADER ASSET CUSTODIAN
Standard Bank Namibia Limited (Katutura Branch)
Windhoek
05.2014 - 04.2016
- Attend to the tellers' cash requisitions.
- Prepare cash summaries (teller and vault daily debits and credits).
- Clear salary cheques and other cheques on request.
- Attend to the enquiry department's blank form requisitions.
- Clear treasury to the vault and Cash Centre
- Maintain and operate the branch's items in safe custody.
- Taking minutes at meetings when required.
- Attend to ad hoc requests from management
CREDIT CARD SALES SUPPORT OFFICER
Standard Bank Namibia Limited (Head Office)
Windhoek
04.2011 - 04.2014
- Capture approved credit card applications (individuals and companies) on the Credit Card System to open the approved credit card accounts.
- Attend to branch queries pertaining to new applications and any other credit card query within the credit card capability scope that arises.
- Compile weekly and monthly statistics on credit card sales for management and BON (Bank of Namibia).
- Administration duties that include taking minutes, filing, archiving and answering telephone calls.
SWITCHBOARD/ADMINISTRATION OFFICER
Standard Bank Namibia Limited (Cash Centre)
Windhoek
07.2010 - 04.2011
- Prepare monthly employee worksheets for HR.
- Daily and monthly compilation of statistics for management and BON (Bank of Namibia).
- Managing the switchboard.
- Suspense accounts maintenance: initiate losses recovery, clearing suspense accounts to a nil value and maintaining drive-through suspense accounts.
TEMPORARY FRONT OFFICE RECEPTIONIST
Standard Bank Namibia Limited (Head Office)
Windhoek
02.2010 - 06.2010
- Attending to customer enquiries on home loan qualification criteria.
- Attend to incoming calls and queries.
- Booking appointments for home loan consultations.
- Attending to stationery requisitions.
Education
MATRIC -
Jan Mohr Secondary School
Windhoek, Namibia 01.2002 - 11.2007
Skills
- Mentoring
- Excellent numeric and reasoning abilities
- Good leadership skills
- Excellent customer service skills
- Effective verbal and writing communication skills
- Excellent interpersonal skills
- Strong multitasking skills
- Organized and functional
- Able to work under pressure and with minimal supervision
Certification
Credit Risk Assessment, On Track Learning Solutions, Len Haasbroek, 2019
Languages
Afrikaans
Native
English
Fluent
REFERENCES
- Helaine Malan, Manager: Fraud Head Office, +264612942247 / +264813106748
- Heidi Pretorius, Manager Human Resources - Bank BIC Namibia Limited, +264833309160 / +264812726722
- Whalter Gille, Head Credit Risk - Bank BIC Namibia Limited, +264833309110 / +264811567794
Personal Information
Date of birth: 04/21/1989
Identity Number: 89042100281
Marital Status: Married
Timeline
SENIOR CREDIT ADMINISTRATION CLERK
Bank BIC Namibia Limited (Ausspannplatz Branch)
01.2020 - 07.2022
BRANCH SUPERVISOR
Bank BIC Namibia Limited (Ausspannplatz Branch)
11.2018 - 01.2020
TEAM LEADER TELLERS
Standard Bank Namibia Limited (Katutura Branch)
10.2016 - 09.2017
FRONTLINE TRANSACTIONAL RISK OFFICER
Standard Bank Namibia Limited (Katutura Branch)
05.2016 - 10.2016
ACTING TEAM LEADER TELLERS AND ACTING TEAM LEADER ENQUIRIES AND TEAM LEADER ASSETS
Standard Bank Namibia Limited (Katutura Branch)
05.2014 - 04.2016
TEAM LEADER ASSET CUSTODIAN
Standard Bank Namibia Limited (Katutura Branch)
05.2014 - 04.2016
CREDIT CARD SALES SUPPORT OFFICER
Standard Bank Namibia Limited (Head Office)
04.2011 - 04.2014
SWITCHBOARD/ADMINISTRATION OFFICER
Standard Bank Namibia Limited (Cash Centre)
07.2010 - 04.2011
TEMPORARY FRONT OFFICE RECEPTIONIST
Standard Bank Namibia Limited (Head Office)
02.2010 - 06.2010
MATRIC -
Jan Mohr Secondary School
01.2002 - 11.2007
Credit Risk Assessment, On Track Learning Solutions, Len Haasbroek, 2019
Similar Profiles
Charity MufwindaCharity Mufwinda
Legal Advisor at First National Bank Namibia LimitedLegal Advisor at First National Bank Namibia Limited
Lee Lee FanLee Lee Fan
Customer Service Manager at Bank of China Limited Singapore BranchCustomer Service Manager at Bank of China Limited Singapore Branch
Qingqing LUOCHENQingqing LUOCHEN
Risk Management Department at Bank of China Limited Singapore BranchRisk Management Department at Bank of China Limited Singapore Branch