Chridon Panizza
Windhoek, Khomas,KH
Summary
Dynamic Warranty Technician at Mitesh Shah, adept at enhancing repair efficiency and managing inventory. Proven problem-solver with strong attention to detail, I implemented preventive maintenance programs and trained new technicians, driving continuous improvement. Skilled in data analysis and documentation, I fostered cross-functional collaboration to streamline warranty processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warranty Technician
Repair-Junction/ Mitsumi Distribution
04.2025 - Current
- Increased efficiency of repair work, conducting thorough assessments to identify root causes of issues.
- Managed inventory levels effectively, ordering replacement parts as needed while avoiding excess stock or delays in repair times.
- Evaluated warranty data regularly to identify trends, using this information to inform decision-making processes and drive improvements within the organization.
- Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
- Trained new technicians in company procedures, contributing to a consistent level of service across the team.
- Conducted regular audits of completed warranty work, ensuring adherence to high-quality standards while identifying opportunities for continuous improvement within the team''s processes.
- Enhanced internal communication channels by creating a centralized database where all relevant information related to warranties could be easily accessed and updated.
- Facilitated cross-functional collaboration between sales and service teams to streamline processes and improve communication regarding warranty matters.
- Assisted in developing comprehensive warranties that provided clarity and protection for both customers and the company alike.
- Implemented preventive maintenance programs to minimize future warranty issues through proactive attention to potential problems.
IT Support Engineer
Direct Infomation Technology
07.2024 - 10.2024
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
IT Intern
Direct Infomation Technology
06.2023 - 08.2023
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Project Manager
Zata Contruction and Engineering
10.2017 - 07.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Sales Associate
Maxes Office Machines
04.2015 - 08.2017
- Promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with company policy.
Education
Diploma of Cyber Security - Cyber Security
National Instutude Of Teechnology
Windhoek, Khomas, Namibia03-2023
Skills
- Repair techniques
- Warranty management
- Microsoft office
- Report generation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Diagnostic testing
- Data entry expertise
- Recordkeeping skills
- Documentation
- Data validation
- Data modeling
- Data integration
- Data utilization
- Data accuracy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Efficiency by introducing Ticketing System for Improving workshop tasks.
- Supervised team of 6 staff members.
- Documented and resolved booking which led to effective delivery.
Certification
- Comptia a+ License - June 2024 to June 2027.
- Certified Warranty technician, Repair-Junction - 3 Months
Languages
English
Advanced (C1)
French
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork from home optionTimeline
Warranty Technician
Repair-Junction/ Mitsumi Distribution
04.2025 - Current
IT Support Engineer
Direct Infomation Technology
07.2024 - 10.2024
IT Intern
Direct Infomation Technology
06.2023 - 08.2023
Project Manager
Zata Contruction and Engineering
10.2017 - 07.2018
Sales Associate
Maxes Office Machines
04.2015 - 08.2017
Diploma of Cyber Security - Cyber Security
National Instutude Of Teechnology
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