Chentil Isaaks
Windhoek-Khonas
Summary
Proven technical support specialist with a track record of enhancing system monitoring and testing at MTC, ensuring operational excellence. Skilled in decision-making and team collaboration, I significantly reduced help desk tickets and improved disaster recovery processes. My ability to drive results and foster team knowledge stands out, showcasing a blend of hard and soft skills critical for IT efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deployed Bulling Systems Administration
MTC
Windhoek Namibia
03.2022 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Contributed to development, administration and testing of disaster recovery plans.
- Developed internal training materials aimed at improving department''s overall knowledge base and reducing the learning curve for new hires.
- Reduced help desk tickets, proactively addressing recurring issues and implementing long-term solutions.
Project Management Intern
MTC
Windhoek Namibia
03.2022 - Current
- Contributed to continuous improvement initiatives by identifying areas for process enhancement and recommending solutions accordingly.
- Worked with senior project managers to assist with day-to-day functions.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Assisted in the development of project proposals, including scope definition, objectives, deliverables, and resource allocation.
- Supported project managers in managing schedules and milestones.
- Worked closely with the project manager in tracking project performance and identifying potential bottlenecks for timely resolution.
- Identified project scopes, constraints, risks and deadlines.
Retail Sales Associate
MYC
Windhoek Namibia
11.2014 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma - Business Information Systems
IUM
Windhoek Namibia01.2025
Skills
- Technical Support
- System monitoring
- Decision-Making
- Team Collaboration
- System Testing
Certification
IT Management
Timeline
Deployed Bulling Systems Administration
MTC
03.2022 - Current
Project Management Intern
MTC
03.2022 - Current
Retail Sales Associate
MYC
11.2014 - Current
Diploma - Business Information Systems
IUM