Summary
Overview
Work History
Education
Skills
Board and Committee Membership
References
Declaration
Timeline
Generic
Chaze Nalisa

Chaze Nalisa

Windhoek, Khomas

Summary

I am an organised and self-motivated professional, experienced in project management, team development and process improvement. I am fully adept at implementing strategic business plans, driving growth and improving operations. Passionate about driving business growth and creating positive work environment. As an active member of the Centre for Organisation Leadership Development since 2020, I am pragmatic professional with solid experience in leadership roles. I am skilled in financial management and stakeholder relations. I am collaborative and dedicated to building and leading talented and motivated individuals.

In my current role, I have spearheaded the successful establishment of four critical and nationally recognised SME support programmes for which I have secured N$2.7 million in funding since November 2021. This accomplishment demonstrates my ability to execute strategic initiatives, mobilize resources, and deliver impactful results. I oversee the daily operations, planning and quality control and develops in my unit and monitor resources thereof.

I have a broad history in establishing standard operating procedures and tracking and reporting processes, tools and information flows. Actively engaging direct reports to achieve business goals, tracks progress toward goals and increases effectiveness and efficiency of leaders as been a core function in the roles that I have held in the last 10 years.

Overview

13
13
years of professional experience

Work History

Deputy Director: Capacity Building & Market Access

Namibia Investment Promotion & Development Board (NIPDB)
08.2021 - Current
  • Determine agenda, developed plans and oversaw implementation of programs and updates.
  • Contribute to short- and long-term strategic planning and identified potential new markets, lines of business and funding opportunities.
  • Collaborate with private and public sector stakeholders and agencies to accomplish key objectives.
  • Turn mandates into actionable operational strategies.
  • Foster improved collection and use of client and industry data for strategic business decisions and reporting.
  • Develop thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
  • Prioritize tasks and allocated resources appropriately to keep teams focused and productive.
  • Prepare and submit accurate, timely management and financial reports and project budgets.
  • Liaise between organization and affiliates and managed networking relationships with funders, partners and vendors.
  • Conceptualise, develop and direct market access and employment creation related programs.

Human Resources Business Consultant

Totus Consulting
06.2018 - 07.2021
  • Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Worked alongside global business leader to deploy new training strategies.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

HR and Organisational Development Consultant

Spar Namibia and Build It Namibia (Group level)
05.2016 - 05.2018
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Directed training programs and development paths for managers and supervisors.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Coordinated technical training and personal development classes for staff members.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Coordinated and prioritized required training courses for front and back office employees.
  • Developed departmental systems and procedures to better align workflow processes.
  • Tested all training software and hardware prior to commencing training programs.
  • Developed surveys to identify training needs based on projected production processes and changes.

Intermediate Human Resources Business Partner

Old Mutual Life Assurance
03.2014 - 04.2016
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Promoted and enabled necessary changes to align operations with strategic plans.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Advised senior management on organizational development and change management initiatives.
  • Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
  • Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
  • Collaborated with leadership to assess and improve policies across board.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.
  • Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
  • Developed and delivered special events for company employees.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

Senior Learning Facilitator

Old Mutual Life Assurance
02.2012 - 02.2014
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.
  • Developed effective training plans based on department needs and objectives.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Educated clients on proper use of products and systems.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Introduced standardized training for cohesive learning environments.
  • Contributed to reductions in employee turnover by revamping training programs.
  • Identified and recommended staff for key positions and departments.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Junior Business Coach and Consultant

Institute for Management and Leadership Training (IMLT)
03.2010 - 01.2012
  • Attended seminars, business expos and other events to develop and support small businesses.
  • Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
  • Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
  • Coordinated business and financial health reviews to discuss business performance and new opportunities and provide benchmarking data and insights.
  • Assisted clients with developing and maintaining capital plan to sufficiently meet development and remodel obligations.
  • Identified workflow inefficiencies to formulate and implement operational improvements at network level.
  • Assessed client's personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
  • Interacted well with customers to build connections and nurture relationships.

Education

Doctorate of Business Administration -

University of Northampton
United Kingdom
06.2026

Master of Commerce - Corporate Governance & Strategic Management

Midland State Univeristy
Zimbabwe
06.2021

Honours of Commerce - Industrial & Organizational Psychology

University of South Africa
South Africa
05.2014

Bachelor of Commerce - Business Management & Industrial Psychology

University of Namibia
Namibia
10.2009

Skills

  • Quality Control Planning, Operational Efficiency and Workflow Processes
  • Resource Mobilisation
  • Strategic Planning
  • Articulate Communication
  • Systems Thinker
  • Organisational Culture and Change Management
  • Executive Leadership and People Development
  • Governance, Risk and Mitigation Analysis

Board and Committee Membership

CENTER FOR ORGANISATIONAL LEADERSHIP, 02/2020 to Current

Member, Windhoek 

  • Conduct educational workshops to spearhead employee training on available tools and optimal strategies.
  • Build strategic partnerships across multiple business segments to help executives and senior leaders improve management structures and team cohesiveness.
  • Collaborate with business leadership to set training objectives.
  • Deliver informative presentations to specific business groups and large-scale conferences on topics such as HR Effectiveness, HR Best Practices, The Future of Work, and similar.
  • Develop systems and procedures to better align workflow processes.


BUSINESS AND INTELLECTUAL PROPERTY AUTHORITY (BIPA) - 03/2017 to 09/2021

Board Director and Chairperson of HR & Remuneration Committee, Windhoek 

  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
  • Presided over board meetings and conducted board business to address organizational objectives.
  • Developed and implemented strategies to drive organizational growth and development.
  • Assisted with development of organizational budgets and resource allocation plans.
  • Established and maintained relationships with key stakeholders to facilitate short- and long-term success.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored financial metric and provided strategic direction to support financial stability.
  • Cultivated company-wide culture of innovation and collaboration.
  • Represented organization at industry conferences and events.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Devised and presented business plans and forecasts to board of directors.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Monitored key business risks and established risk management procedures.


NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY (NUST) - 03/2014 to 04/2016

HR Curriculum Advisory Committee; Windhoek

  • Analyzed effectiveness of curriculum already in place.
  • Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of faculty.
  • Researched and incorporated current trends and data into standard curriculum.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Reviewed the design of course materials and supported implementation.
  • Provided subject matter expertise on all courses, materials and lesson plans.
  • Planned and monitored implementation of technology-based learning programs.
  • Collaborated with administrators to determine course objectives.

References

  

The below reference list offers a list of professionals I have reported to, supported and worked along-side with. The list provides a 360-degree reference check of how I achieve strategic goals and objectives, by managing myself and others, horizontally, vertically and within groups. 

  

  • Mr. Dino Ballotti | Executive Director of MSME Development at NIPDB | Current supervisor | +264 (0) 81 704 1927 | dino.ballotti@nipdb.com
  • Mr. Marque Morkel | Operations Manager of World Wildlife Fund (WWF) Namibia | Former client | +264 (0) 61 239 945
  • Mr. Aloyse Tjimune | Managing Director of Pelgea Group | Current business associate | +264 (0) 81 552 4555 | A.Tjimune@pelgeagroup.com.na
  • Mr. Riundja Kaakunga | Former Chairperson of the BIPA Board | +264 (0) 81 124 5484 | r_kaakunga@yahoo.co.uk
  • Mrs. Celeste Nangolo | HR Manager, Old Mutual Assurance Namibia | Former colleague | +264 (0) 81 231 7807 | CNangolo2@oldmutual.com

Declaration

  

I, Chaze Nalisa, declare that the information provided above and attached herein is a true reflection of my qualifications and experience.

                   

Chaze Nalisa (signature)

Timeline

Deputy Director: Capacity Building & Market Access

Namibia Investment Promotion & Development Board (NIPDB)
08.2021 - Current

Human Resources Business Consultant

Totus Consulting
06.2018 - 07.2021

HR and Organisational Development Consultant

Spar Namibia and Build It Namibia (Group level)
05.2016 - 05.2018

Intermediate Human Resources Business Partner

Old Mutual Life Assurance
03.2014 - 04.2016

Senior Learning Facilitator

Old Mutual Life Assurance
02.2012 - 02.2014

Junior Business Coach and Consultant

Institute for Management and Leadership Training (IMLT)
03.2010 - 01.2012

Doctorate of Business Administration -

University of Northampton

Master of Commerce - Corporate Governance & Strategic Management

Midland State Univeristy

Honours of Commerce - Industrial & Organizational Psychology

University of South Africa

Bachelor of Commerce - Business Management & Industrial Psychology

University of Namibia
Chaze Nalisa