Charmique Le Jean Claassen
Erongo
Summary
Results-driven administrative clerk specializing in credit control and data integrity management. Experienced in setting credit limits and preventing financial losses through proactive risk assessment and effective communication with clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Clerk:Credit Control
Agra Ltd
Windhoek, Namibia
02.2026 - Current
- Conducted credit checks on new and existing customers to assess creditworthiness.
- Set credit limits based on evaluations to mitigate financial risk.
- Maintained accurate records, updating debtor files to reflect payments and overdue accounts.
- Established strong client relationships through effective communication for smoother collections.
- Developed strategies for managing credit risk by monitoring debtor behavior trends.
- Proactively managed potential defaulters to avoid financial losses.
- Requested bank codes for account verification and cash account matching.
- Adhered to compliance regulations governing credit practices and upheld ethical standards.
KYC/AML Agent
IDToday Secure Data Solution
Windhoek, Namibia
01.2022 - 03.2023
- Handled customer inquiries about secure data services, ensuring clarity and understanding.
- Processed client requests for data retrieval and information management.
- Collaborated with team members to streamline operational workflows.
- Maintained data security protocols and compliance standards, supporting regulatory adherence.
- Supported the development of training materials for new agents.
- Documented interactions accurately in the customer relationship management system.
- Provided feedback on service processes to improve efficiency and client satisfaction.
- Conducted regular checks on data integrity within the system databases.
- Utilized CRM systems to track client interactions and progress.
- Assessed company operations for compliance with safety standards.
Police officer Inter
Namibian Police
Windhoek, Namibia
09.2022 - 12.2022
- Patrolled assigned areas to enhance public safety and deter crime.
- Responded to emergency calls and provided immediate assistance to victims.
- Conducted investigations and gathered evidence, contributing to successful resolution of criminal cases.
- Collaborated with community members to build trust and enhance safety initiatives. (community policing)
- Charge office - Prepared detailed reports on incidents, arrests, and investigations for record keeping.
- Prepared detailed reports on incidents and arrests made.
- Participated in training programs to enhance law enforcement skills and knowledge.
- Enforced traffic laws and issued citations for violations to maintain order.
- Advised citizens on safety precautions and preventive measures, fostering community awareness and crime prevention.
Education
Short Course - Money Laundering And Compliance Certificate
Udemy
Online01-2026
Bachelor of Arts - Bachelor of Criminal Justice
Namibian University of Science And Technology
Windhoek10-2024
High School Diploma -
P.K. De Villier SS
Keetmanshoop11-2016
Skills
- Customer service
- Regulatory compliance
- Data integrity management
- Report preparation
- Documentation and recordkeeping
- Microsoft Office Suite (Computer literate)
- Spreadsheets management
- Database administration
- Detail orientation
- Ability to work under pressure
- Multitasking
- Effective communication
- Fluent in both written and spoken English
- Problem resolution
- Relationship building
- Risk assessment
- Problem-solving and very good conflict resolution skills
- Problem-solving and very good conflict resolution skills
Languages
English
Proficient (C2)
C2
Afrikaans
Proficient (C2)
C2
Certification
EMED Rescue24 training certificate - Basic first aid training
References
- Tuna Brock - IDToday Operations Manager
+264 816668338/+264812881333
tuna@idtoday.com.na
- N.I. Shapaka Chief Inspector - Station Commander: Wanaheda
+264 81 2310010/+264 81 1460037/061 209 6244
nshapaka@nampol.na
- Marinda van Wyk - Accountant, Debtors and Treasury
061 290 9410
marindavw@agra.com.na
Timeline
Administrative Clerk:Credit Control
Agra Ltd
02.2026 - Current
Police officer Inter
Namibian Police
09.2022 - 12.2022
KYC/AML Agent
IDToday Secure Data Solution
01.2022 - 03.2023
Short Course - Money Laundering And Compliance Certificate
Udemy
Bachelor of Arts - Bachelor of Criminal Justice
Namibian University of Science And Technology
High School Diploma -
P.K. De Villier SS