Summary
Overview
Work History
Education
Skills
Contactdetails
Children
Transport
Personal Information
References
Timeline
Generic

Charl Raymond Cloete

Windhoek,Namibia

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

35
35
years of professional experience

Work History

Acting GM: HR

Mobile Telecommunications Limited
11.2020 - Current
  • Manage Organizational Development Function
  • Manage Human Resource Administration
  • Manage Organizational Effectiveness
  • Manage Auxiliary Services

Manager: Human Resource Administration

Mobile Telecommunications Limited
01.2017 - Current
  • Manage Payroll and Remuneration
  • Manage Industrial Relations
  • Manage Recruitment
  • Manage Wellness
  • Manage Employee Benefits
  • Manage Employee Relations
  • Manage Performance
  • Manage Health & Safety

Wellness and Occupational Health & Safety Practitioner

Mobile Telecommunications Limited
01.2017 - Current
  • OHS Responsibilities: Monitors and evaluates MTC's compliance with the Health and Safety Act of Namibia; Establishes and maintains a healthy and safe working environment in cooperation with the Health and Safety Committee and Safety Representatives, and cooperates with Government inspectors and other persons related to OHS; Actively supports Safety Representatives who are accountable for safety procedures; Monitors and reports compliance and non-compliance to applicable standards, laws and regulations; Liaises with external consultants in developing training modules to be used by line managers and staff members; Ensures availability and accurate compliance and performance information to all staff members, including management; Promotes relevant processes to ensure compliance to relevant procedures; Coaches and monitors safety applications in the field; Promotes and encourages employee contributions for ongoing improvements of safety procedures; Controls and coordinates the Health and Safety program for MTC; Takes part in workplace inspections, accident investigations and other surveys related to the working conditions; Ensures that Senior Management receives necessary information on laws and regulations relating to Health and Safety; Ensures that First Aid and Fire Prevention functions and training are arranged at all areas of the workplace; Identifies need for policies for the aforementioned.

Organizational Development Practitioner

Mobile Telecommunications Limited
01.2006 - 01.2008
  • Change management; Coordinates the climate audit on a bi-annual basis; Using the climate audit results for future interventions; Culture, workforce diversity and team building interventions; Coordinates performance management process; Career development and succession planning; General OD functions/duties

Key Accounts Executive: VIP

Mobile Telecommunications Limited
01.2005 - 01.2006
  • Builds and foster relationships with MTC's VIP customers; Solves and manages VIP customer complaints relating to accounts, value added services, coverage problems, handsets, etc.; Pays regular visits to VIP customers; Conducts customer analyses and compiles a VIP customer segmentation plan twice annually; Attends to customer correspondence; Manages and monitor VIP customer birthdays; Managing of VIP customer accounts; Managing weekly control cards; Managing cash-ups and banking; Promotes and sell MTC products and services to VIP customers; Staff management and development, staff scheduling, attendance registers, leave administration and other staff related issues; Strategic planning; Budgetary planning and management.

Mobile Home Contact Manager

Mobile Telecommunications Limited
01.2003 - 01.2005
  • Managing daily operations of MTC-owned mobile home; Managing distribution of MTC products; Managing staff; Managing control cards; Monthly reporting; Shift rosters; Implementation of policies and procedures; Managing overtime and training needs; Managing commissions; Managing customer service levels; Managing sales; Managing and building of customer relations; Feedback on operations; Recruitment and retention of staff

Customer Contact Manager

Mobile Telecommunications Limited
01.2001 - 01.2005
  • Managing customer contact centres; Managing communications between different departments within MTC; Scrutinizing daily of cash-ups; Managing customer complaints; Compiling and managing of budgets; Visiting of regional offices; Managing performance of customer contact centres; Managing training needs of staff; Conduct short and long term planning; Attend strategic meetings; Manage incoming revenue; Compiling monthly reports; Producing of performance reports and statistics

Back Office Manager

Mobile Telecommunications Limited
01.1998 - 01.2001
  • Ensure efficient running of back office; Ensure that customers receive best possible service; Managing and setting of targets training of staff; Planning and organizing; Performance reports and statistics; Staffing needs.

Head Of Department: Credit Administration And Control

City Savings And Investment Bank
01.1995 - 01.1998
  • Overall managing of department; Controlling and monitoring of credit facilities; Managing collections of bad debts; Repossession of vehicles; Auctioning of repossessed vehicles; Monitoring vehicle insurance of financed vehicles; Rescheduling of bad debts against provided security; Correspondence with bank's panel of lawyers; Hand-over of bad debts; Bad debt provisions; Monthly reporting to management and central bank; Assisting with annual budget

Advances (Loan) Officer

Standard Bank Namibia Limited
01.1989 - 01.1995
  • Interviewing of loan applicants; Assessment of applications; Recommendation for approvals; Disbursement and administration of loans; Loading and monitoring of interest rates; Requesting and evaluation of loan securities.; Safe-keeping of security documents

Education

Personal Growth -

ChangeAgent

Basic Counselling Skills -

ChangeAgent

Suicide Prevention Training -

ChangeAgent

Chairing and Initiating of Disciplinary Hearings -

Labour Dynamics

Personal Growth -

Global Wellness Management Services

Peer Education Training -

Global Wellness Management Services

Facilitating Organizational Development -

IIR Training Institution (JHB, South Africa)

Facilitate Adult Learning And Open Group Processes -

Smith, Chamberlain and Associates

Pension Fund Trustee Training -

Investment Consulting and Trustee Services (ICTS)

Pension Fund Trustee Training -

Alexander Forbes

Certificate: Managing Poor Performance, Absenteeism, Ill-Health and Injury at Work -

Intelligence Transfer Centre (ITC) – Presented by Henry Attorneys
01.2014

Practical Application of the Namibian Labour Act No 11 of 2007 -

Labour Dynamics
06.2012

Managing Your Own Performance -

Uprocess Consulting Services (Pty) Ltd
01.2010

Masters in Business Administration (MBA) -

Mancosa (Management College of Southern Africa)
01.2006

Pension Fund Trustee Training -

Investment Consulting and Trustee Services (ICTS)
08.2005

Pension Fund Trustee Training -

Investment Consulting and Trustee Services (ICTS)
08.2005

Certificate In Business Management Studies -

Mancosa (Management College of Southern Africa)
01.2003

Skills

  • Organizational Development
  • Human Resources Management
  • Exceptional interpersonal communication
  • Staff Development
  • Verbal and written communication
  • Strategic Planning
  • Change Implementation
  • Workflow Planning
  • Sound Judgment
  • Motivation
  • Effective leader
  • Performance Evaluations
  • Cost analysis and savings

Contactdetails

+26481-1002049, rcloete@mtc.com.na

Children

THREE

Transport

OWN

Personal Information

  • ID Number: 71102300314
  • Title: MR
  • Date of Birth: 10/23/71
  • Nationality: NAMIBIAN
  • Driving License: 08
  • Marital Status: MARRIEED

References

  • Tim Ekandjo – Chief Human Capital and Corporate Affairs (MTC), +26481-1002144
  • Bisey Uirab – CEO (Namibia Airports Company), +26481-1002036
  • Viv Tuneeko – Call Centre Manager (MTC), +26481-1002085
  • Toini Muteka – HR Manager (Vivo Namibia), +26481-1266099
  • Ronel Le Grange - CRAN, +26485-5510101

Timeline

Acting GM: HR

Mobile Telecommunications Limited
11.2020 - Current

Manager: Human Resource Administration

Mobile Telecommunications Limited
01.2017 - Current

Wellness and Occupational Health & Safety Practitioner

Mobile Telecommunications Limited
01.2017 - Current

Organizational Development Practitioner

Mobile Telecommunications Limited
01.2006 - 01.2008

Key Accounts Executive: VIP

Mobile Telecommunications Limited
01.2005 - 01.2006

Mobile Home Contact Manager

Mobile Telecommunications Limited
01.2003 - 01.2005

Customer Contact Manager

Mobile Telecommunications Limited
01.2001 - 01.2005

Back Office Manager

Mobile Telecommunications Limited
01.1998 - 01.2001

Head Of Department: Credit Administration And Control

City Savings And Investment Bank
01.1995 - 01.1998

Advances (Loan) Officer

Standard Bank Namibia Limited
01.1989 - 01.1995

Personal Growth -

ChangeAgent

Basic Counselling Skills -

ChangeAgent

Suicide Prevention Training -

ChangeAgent

Chairing and Initiating of Disciplinary Hearings -

Labour Dynamics

Personal Growth -

Global Wellness Management Services

Peer Education Training -

Global Wellness Management Services

Facilitating Organizational Development -

IIR Training Institution (JHB, South Africa)

Facilitate Adult Learning And Open Group Processes -

Smith, Chamberlain and Associates

Pension Fund Trustee Training -

Investment Consulting and Trustee Services (ICTS)

Pension Fund Trustee Training -

Alexander Forbes

Certificate: Managing Poor Performance, Absenteeism, Ill-Health and Injury at Work -

Intelligence Transfer Centre (ITC) – Presented by Henry Attorneys

Practical Application of the Namibian Labour Act No 11 of 2007 -

Labour Dynamics

Managing Your Own Performance -

Uprocess Consulting Services (Pty) Ltd

Masters in Business Administration (MBA) -

Mancosa (Management College of Southern Africa)

Pension Fund Trustee Training -

Investment Consulting and Trustee Services (ICTS)

Pension Fund Trustee Training -

Investment Consulting and Trustee Services (ICTS)

Certificate In Business Management Studies -

Mancosa (Management College of Southern Africa)

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Charl Raymond Cloete