Charissa Drotskie
Windhoek,Namibia
Summary
Highly motivated professional with solid history of building and maintaining relationships with clients. Expert in presenting products and services in engaging and persuasive way and highlighting features and benefits. Proven success in identifying and capitalizing on sales opportunities. Enthusiastic individual with passion for exceeding customer expectations and driving business growth. Excellent customer service skills and familiar with sales strategy development. Eager to develop and maintain relationships with clients.
Overview
13
13
years of professional experience
Work History
Fieldsales Executive
DHL Namibia
Windhoek, Namibia
08.2020 - Current
- Confidently presented sales pitches to clients to negotiate complex deals.
- Visited existing customers to acquire repeat orders and increase sales.
- Facilitated smooth deliveries in line with customer requests.
- Provided clear, accurate quotes and estimates to prospective clients.
- All information obtained from client to be recorded.
- New Business - Ensure maximum number of new customer to grow customer base.
- Communication - Presentations / Proposals to customers must be of High standard and within company policy.
- Attending to all (Account/Cash) quotation Request for both Road and Air freight.
- Promoting and Implementing DHL Services and Tools.
- Ensure that customers are updated on all and any changed made by customs and and hen communicated to us.
- Adherence to all internal policies and guidelines governing Airfreight
- Provide accurate internal and external quotations to secure new business.
- Regular face to face and telephonic customer interaction to ensure that our market shares increases
- Follow up of sales quotations and opportunities
- Assist Finance from time to time if they are not able to retrieve payment from my customers in time.
OPERATIONS AIR FREIGHT IMPORTS ADDITIONAL
KUEHNE & NAGEL
Windhoek, Namibia
10.2018 - 11.2019
- Managed transport schedule for on-time delivery and optimised use of available resources.
- Updated load manifests with required details for regional, national and international transport.
- Monitored shipment times and trends of different services to identify areas of deficiency and potential improvements.
- Negotiated contracts with vendors and suppliers to meet transport budget targets.
- Facilitating all Import shipments as per clearing and forwarding Instruction
- Preparation of all paperwork relating to the import of customer goods
- Adherence to all internal policies and guidelines governing Airfreight
- Make all necessary arrangements to ensure that the job file is completed on time
- Assist customer with enquiries
- Provide accurate internal and external quotations to secure new business
AIR FREIGHT SALES REPRESENTATIVE
KUEHNE & NAGEL
Windhoek, Namibia
01.2017 - 10.2018
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Explained establishment policies to customers and offered advice on selections.
- Built rapport with new and existing customers to boost client retention.
- Set up appointments with potential and current customers to discuss new products and services.
- Demonstrated product usage and features to customers.
- Carried out active selling from initial customer greeting.
- Used consultative sales approach to understand and meet customer needs.
Education
Grade 12 - • Afrikaans, English, Natural Economy, Geography, History, Biology
Academia High School
Windhoek, NamibianSkills
- Microsoft Windows
- Excel, Internet, Outlook
- Typing
- Banking & working with Cash
- Telemarketing & Marketing
- Excel proficiency
Languages
English
Fluent
Affiliations
- • Gardening • Camping • Socializing with friends and family
Timeline
Fieldsales Executive
DHL Namibia
08.2020 - Current
OPERATIONS AIR FREIGHT IMPORTS ADDITIONAL
KUEHNE & NAGEL
10.2018 - 11.2019
AIR FREIGHT SALES REPRESENTATIVE
KUEHNE & NAGEL
01.2017 - 10.2018
Grade 12 - • Afrikaans, English, Natural Economy, Geography, History, Biology
Academia High School
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