Chantelle Sofia Stevens
Windhoek
Summary
Talented and business driven individual with excellent marketing, customer service and facility oversight skills coupled with more than seven years of experience. Highly effective and comfortable working with people at all organizational levels. Focused Managing Director promoting more than 5 years of expertise successfully working for organizations in beauty market. Highly knowledgeable in planning and implementing budgets, strategic initiatives and employee training programs. Known for exemplary team-building and project oversight skills. Gifted at working with all sorts of personalities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Managing Director
vitality nails Namibia
Windhoek
03.2018 - Current
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Head Nail Technician
Vitality nails Namibia
Windhoek
03.2014 - 02.2018
- Worked with customers to understand needs and provide excellent service
- Improved operations through consistent hard work and dedication
- Oversaw daily operations to ensure high levels of productivity
- Supervised work of contracted employees to keep on task for timely completion
- Managed team of 3 employees, overseeing hiring, training, and professional growth of employees
- Monitored company inventory to keep stock levels and databases updated
- Handled 10 calls per hour to address customer inquiries and concerns.
Education
Communications - Bachelors of Communication
Namibia University of Science And Technology
windhoek, namibia10-2024
Skills
- Supplier Monitoring
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Finance and Accounting Oversight
- Verbal and Written Communication
- Customer Service Management
- Sales Promotion
- Decision Making
- Training Management
- Money Handling
- Customer Relations
- Mentoring and Training
- Sales Leadership
- Workforce Planning
Languages
oshiwambo
First Language
English
Proficient (C2)
C2
afrikaans
Advanced (C1)
C1
Certification
- Pre-Work Integrated Learning (WIL) Work Readiness course
- Employability Improvement Training Programme
References
- Rauha Katondoka, HC Business Partner, 0614346051, 0812074510, rauha.katondoka@nsfaf.na
- Dienne Martins, Fnb Quality Assurer, 0812017518
Timeline
Managing Director
vitality nails Namibia
03.2018 - Current
Head Nail Technician
Vitality nails Namibia
03.2014 - 02.2018
Communications - Bachelors of Communication
Namibia University of Science And Technology
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