Chantel Luvuno
Windhoek
Summary
Detail-oriented professional with expertise in cash handling, payment processing, and customer relationship management. Proven ability to oversee daily reconciliations and ensure operational efficiency.
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and me with responsibilities and challenges.
Overview
13
13
years of professional experience
Work History
Service Cash Controller
Indongo Toyota
Windhoek
02.2025 - Current
- Issue receipts, refunds and correct change due to customers.
- Responsible for all payments (cash, credit card, bank deposits etc).
- Responsible for daily reconciliations of payments and sales.
- Responsible for daily cash-up and banking.
- Oversee Bistro operations including stock and sales.
Receptionist
Indongo Toyota
Windhoek
02.2024 - 01.2025
- Managed phone calls and scheduled appointments for clients.
- Maintained a clean and organized reception area for visitors.
- Provided information on services offered by the company.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Greeted customers, answered general questions and directed to appropriate locations.
New Vehicles Sales Receptionist/Hostess/Switchboard Operator
Indongo Toyota
Windhoek
07.2023 - 01.2024
- Greet and welcome customers, directing them to sales/service staff.
- Answer, screen, and forward incoming calls; take messages accurately.
- Handle customer inquiries (phone, email, in-person) professionally.
- Manage reception area, ensuring it's clean and organized.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Directed clients and guests to correct departments, rooms, and staff members.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Booking Clerk
Indongo Toyota
Windhoek
04.2019 - 09.2023
- Managed appointment scheduling for vehicle service and maintenance.
- Assisted customers in understanding service options and pricing structures.
- Answered incoming calls, responded to customer inquiries, and took messages as needed.
- Managed daily bookings including confirming availability of requested services.
- Provided customer service support for clients when necessary.
- Greeted customers and provided information regarding services.
- Advised clients about options to extend service plans and warranty.
Receptionist
Light Systems Namibia
Windhoek
03.2017 - 09.2018
- Maintained a clean and organized reception area for visitors.
- Assisted with administrative tasks, including data entry and filing documents.
- Handled incoming mail and packages, distributing them accordingly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Receptionist
Luvuno Upholstery
Windhoek
01.2013 - 09.2016
- Welcomed customers and directed inquiries to appropriate departments.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily log book with information about visitors entering premises.
- Scheduled and confirmed appointments.
- Managed phone calls and scheduled appointments for clients.
Education
Certificate
Women's Action For Development
Rehoboth11-2017
High School Diploma -
Eldorado Secondary School
Windhoek12-2011
Skills
- Cash handling
- Payment processing
- Teamwork
- Bank deposits
- Stock oversight
- Scheduling appointments
- Effective communication
- Customer Service
Languages
English
Upper Intermediate (B2)
B2
Afrikaans
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Service Cash Controller
Indongo Toyota
02.2025 - Current
Receptionist
Indongo Toyota
02.2024 - 01.2025
New Vehicles Sales Receptionist/Hostess/Switchboard Operator
Indongo Toyota
07.2023 - 01.2024
Booking Clerk
Indongo Toyota
04.2019 - 09.2023
Receptionist
Light Systems Namibia
03.2017 - 09.2018
Receptionist
Luvuno Upholstery
01.2013 - 09.2016
Certificate
Women's Action For Development
High School Diploma -
Eldorado Secondary School