Chantal Claassen
Windhoek
Summary
Chantal Claassen is a results-oriented individual with a passion for continuous learning and innovation. She is known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consultant - Facilitator - Change Agent
Business Consultant
Windhoek
05.2024 - Current
- Business and partnership mentoring, advice on operations and supporting efficiency for a South African impact communication agency.They develop impact-driven communication strategies for multidisciplinary research teams for fundraising.
- Consultation for an urban farming startup by mapping and scoping expansion opportunities, conducting desktop and exploratory research to map the agricultural ecosystem, and identifying key partners and stakeholders to enhance food security and hydroponic skills transfer through projects and training.
Digital Sales Manager
The Document Warehouse
Windhoek
10.2022 - 11.2023
- Analyzed customer data.
- Email campaigns for events and workshops.
- Developed and tested digital sales strategies.
- Generated reports on sales activities, digital sales objectives and targets.
- Researched emerging technologies and industry trends.
- Developed various sales presentation templates (internal and external).
- Coordinated 'demos' for clients.
- Developed a comprehensive technical and context manual for the Digital Sales Department.
- Client communication.
- Data collection, desktop research and data analysis on client data to develop a sales strategy.
Co-founder and COO
Dololo Operations (Pty) Ltd
Windhoek
09.2017 - 08.2022
- Managed operations for multiple internationally funded projects in technology and female tech-entrepreneurship development.
- Co-designed incubation programs for entrepreneurs.
- Ran a 'coworking space' (2019 - 2021).
- Relationship building and stakeholder engagement with ecosystem players.
- Strategy development and coordinating the implementation of sales and business strategies, supported by a mentor.
- Coordinating project implementation end-to-end.
- Coaching, mentoring, training, and facilitating business development for startups and entrepreneurs.
- Recruited, trained, managed, and evaluated staff to meet individual and company goals.
- Research (desktop and semi-structured interviews) on ecosystem (ecosystem mapping), local tech industry, tech entrepreneurs and regional entrepreneurship support organisations. Data collection and database development.
- Baseline studies, entrepreneur database clean-ups, surveys, in-person interviews, data collection, data analysis and reporting on findings and insights gained.
- Administration: Proposal writing, Report writing, Bookkeeping on Xero Accounting.
- Lead facilitator for incubation programs and client workshops.
- Conducted market research to assess potential opportunities for new products or services.
- Coordinated an international exchange program for a tech-entrepreneurship program.
- Sales and sales administration.
Operations Manager
Property Marketing
Windhoek
07.2014 - 09.2017
- Part of management team for property development projects (residential and commercial property).
- Property sales and customer relationship manager (enquiries to purchase; end-to-end).
- Liaising with all stakeholders in property development funnel (technical team, suppliers, administrators, on-site project manager etc.).
- Procurement of services and supplies for property development projects.
Operations and Training Manager
Real Promotions
Johannesburg
12.2011 - 07.2014
- Piloting/testing new client campaigns (John Demartini Institute, Virgin Mobile SA) for national roll-out.
- Technical product training to sales agents for telecommunication clients and developing training manuals.
- Organising national company events and award ceremonies.
- Procurement manager for service providers and suppliers.
- Telecommunications industry and customer experience research.
Education
Bachelor of Social Science (Honours) - Organisational Psychology & Industrial Sociology
Rhodes University
Grahamstown, South Africa12-2005
Bachelor of Social Science - Organisational Psychology & Industrial Sociology
Rhodes University
Grahamstown, South Africa12-2004
Skills
- Leadership
- Facilitation
- Organisational skills
- EQ/Emotional Intelligence
- Team Management
- Sales and Sales training
- Research (ecosystem mapping)
- Networking
- Presentation skills
Certification
- Centre for Applied Social Research and Action (CASRA): Certificate in Organizational Development and the Management of Change, 2005
- Unilever, South Africa, IBMC (Interactive Business Management Course), 2013
- Certificate of Competence: Conduct Outcomes-based Assessment (Level 5), 2014
- Certificate of Competence: Design & Develop Outcomes-based Assessment (Level 6), 2016
- North West University & Small Business Advisory Board: Programme in Entrepreneurial Skills, 2017
- Green Building Council Namibia: Certificate of Interior, Existing & New Building Ratings Tools
- Namibia Estate Agent Board exam passed and registered as a Real Estate Agent in Namibia
- M-Files Business Administrator - M-Files Suomi - Issued Oct 2022
- M-Files Essentials
- M-Files IT Administrator
- M-Files User
- Facilitating Change from Aalto University (Finland) in 2024
Languages
English
First Language
Afrikaans
Upper Intermediate (B2)
B2
German
Beginner (A1)
A1
Accomplishments
- National Research Foundation of South Africa Scarce Skills Scholarship (2005)
- Head of Department of Sociology & Social Work, Rhodes University Dr Adolph
Schrauder Memorial Prize (academic performance - 2004) - Committee member and co-ordinator in The Give 5 Campaign at Rhodes University
(Community development Project)
Timeline
Consultant - Facilitator - Change Agent
Business Consultant
05.2024 - Current
Digital Sales Manager
The Document Warehouse
10.2022 - 11.2023
Co-founder and COO
Dololo Operations (Pty) Ltd
09.2017 - 08.2022
Operations Manager
Property Marketing
07.2014 - 09.2017
Operations and Training Manager
Real Promotions
12.2011 - 07.2014
Bachelor of Social Science (Honours) - Organisational Psychology & Industrial Sociology
Rhodes University
Bachelor of Social Science - Organisational Psychology & Industrial Sociology
Rhodes University
- Centre for Applied Social Research and Action (CASRA): Certificate in Organizational Development and the Management of Change, 2005
- Unilever, South Africa, IBMC (Interactive Business Management Course), 2013
- Certificate of Competence: Conduct Outcomes-based Assessment (Level 5), 2014
- Certificate of Competence: Design & Develop Outcomes-based Assessment (Level 6), 2016
- North West University & Small Business Advisory Board: Programme in Entrepreneurial Skills, 2017
- Green Building Council Namibia: Certificate of Interior, Existing & New Building Ratings Tools
- Namibia Estate Agent Board exam passed and registered as a Real Estate Agent in Namibia
- M-Files Business Administrator - M-Files Suomi - Issued Oct 2022
- M-Files Essentials
- M-Files IT Administrator
- M-Files User
- Facilitating Change from Aalto University (Finland) in 2024
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