IT Technician Intern
CSS TACTICAL SOLUTIONS
WINDHOEK, NAMIBIA
10.2024 - Current
- Installed new components or replaced defective parts to restore functionality.
- Evaluated software or hardware to recommend improvements or upgrades.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
