Cecilia Ndapanda Neke
Oshakati
Summary
Committed and hardworking Cashier and Acting Customer care with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
18
18
years of professional experience
Work History
Acting Customer Care Officer
National Housing Enterprise (NHE) Oshakati
02.2020 - Current
- Receives customer queries & complaints and follow them through to conclusion; Serves as liaison officer between the branch and homeowners; Maintains a professional standard of behaviour especially when interacting with the client; Provide client with relevant information regarding NHE & homeownership; Facilitate insurance claims such as death, retrenchment; Manage waiting list and attend to waiting list queries.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept accurate records of all customer interactions and transactions.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Cashier
National Housing Enterprise (NHE) Oshakati
01.2007 - Current
- Cashiering services; Customer services; Cash reconciliation; Banking services
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Social Security Commission of Namibia Rundu Branch
11.2005 - 01.2007
- Receives payments from employers; Assist in the collection of contributions payments; Verifies cash; Provides customer services; Handles correspondence and filling
Education
IGCSE -
Shikongo Iiping Senior Secondary School
Otsandi, Omusati RegionIGCSE -
Shikongo Iipinge Senior Secondary School
Otsandi, Omusati RegionNational Diploma in Commerce -
Polytechnic of Namibia
Windhoek, Namibia04.2003
National Diploma in Commerce -
Polytechnic of Namibia
Windhoek, Namibia04.2003
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet
- Customer Response
- Customer Support
Languages
Oshiwambo
English
Personal Qualities
Hard working, friendly, self-confident and eager to learn new things.
Voluntary And Community Activity
- Gloria Dei Elcin Church Ongwediva, Member of Longela O’mwa Choir, 2012, date.
- Gloria Dei Elcin Church Ongwediva, Member of Kunelongo Choir 2018 to date.
Contact Information
ERF No. 1607 Ehenye Oshakati North, Namibia.
Personal Information
- ID Number: 760925 00604
- Gender: Female
- Marital Status: Single
- Nationality: Namibian
References
- Mrs Isabella Ndevahoma, National Housing Enterprise Oshakati, Loan Accountant, ndevahomai@nhe.com.na
+264 65 229 150 or +264812807027.
- Mr Patrick Kaaheke, National Housing Enterprise Oshakati, Regional Manager, kaahekep@nhe.com.na
+264 65 229 150 or +264 811 62 4874.
Timeline
Acting Customer Care Officer
National Housing Enterprise (NHE) Oshakati
02.2020 - Current
Cashier
National Housing Enterprise (NHE) Oshakati
01.2007 - Current
Cashier
Social Security Commission of Namibia Rundu Branch
11.2005 - 01.2007
IGCSE -
Shikongo Iiping Senior Secondary School
IGCSE -
Shikongo Iipinge Senior Secondary School
National Diploma in Commerce -
Polytechnic of Namibia
National Diploma in Commerce -
Polytechnic of Namibia
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