Cecilia Ndahafa Visser
Summary
Hardworking human resources professional with 6 years of experiences in HR industry. Highly proficient with a strong work ethic, adaptability,effective communication and exceptional interpersonal skills who is devoted to providing positive experiences to attract, engage, and retain talent.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
J & C Auto Repair
Windhoek, Khomas, Namibia
04.2021 - Current
- Updated key human resource metrics on turnover and terminations using reporting tools on SAGE Pastel database.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Improved operational processes resulting in productivity increase in HR department.
- Provided advice to leadership on implementation of HR policies and procedures, collective bargaining, and union agreements and business rollouts.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Provided recommendations to management on pay decisions, policy and guideline interpretation, and job evaluation, including the design of creative solutions to specific compensation-related programs.
- Responsible for salary structure, salary grades, and market rates for specific jobs or functional areas.
- Oversaw annual compensation survey participation, benchmarking process, and data analysis.
- Administered compensation for non-executive level employees including the processing, recording, and reporting of compensation-related actions.
- Prepares and presents summary reports of job analysis and compensation analysis information.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Keep up to date with the latest HR developments and best practices.
Employee Compensation & Benefits Administrator
Air Namibia Ltd
Windhoek, Khomas, Namibia
07.2018 - 03.2021
- Administered all HR operations and strategies within the company.
- Oversee effectiveness and efficiency of benefits administration such as medical aid, pension fund, housing allowances and loans, rental allowances, social security and inter alia.
- Processes and administered all leave administration and ensure that are in compliance with the Namibia labour legislation.
- Participated in the identification of industry patterns in remuneration and benefits through benchmark conducted both within and outside of Namibia.
- Serve as an escalation resource for employees on all employee benefits including plan and policy interpretation, answering employee questions, and ensuring accuracy of records.
- Developed guidelines to work with managers to prepare job descriptions and ensure accurate coding and salary grades.
- Benchmarks jobs against survey data and other market intelligence to determine competitive compensation ranges for each position.
- Prepares and maintains job classifications and salary ranges.
- Collaborate with the HR manager on job evaluation, market salary, salary survey response, benchmarking, compensation systems, and job description development.
- Compiled and delivered quarterly and monthly reports to the line managers on compensations and benefits relations.
- Keep up to date with the latest HR industrial relations.
Succession Planning Coordinator
Air Namibia Ltd
Windhoek, Namibia
06.2020 - 12.2020
- Kept operations in compliance with requirements by applying knowledge of applicable regulations and legal statutes for affirmative action .
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Enhanced staff satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Ensured skills and knowledge transferred to all employee understudies to meet required legal provisions.
Senior: Staff & Industry Travel Agent
Air Namibia Ltd
Windhoek
06.2006 - 06.2018
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure doing business with Air namibia .
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and issuing ticket for Air namibia staff and consultants travelling on business trip.
- Generated reports on travel trends and staff feedback to inform business goals.
- Conducted market research to investigate potential new travel destinations.
- Maintained detailed records of duty transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Advised staff on necessary travel documents and visa requirements to successfully reach planned duty destination.
- Arranged travel accommodations and S&T and ensure that are paid as per the company policy.
- Developed partnerships and relationships with tour operators, hotels, car rentals and foreign airlines doing business with Air Namibia.
- Managed and administered all discounted tickets granted to stakeholders as per their agreement with Air Namibia.
- Coordinated and reviewed all travel planning and cost analysis to ensure that the information is accurate and consistent with the company policy.
Education
MBA - Human Resources & Organizational Psychology
Universidad Catolica De Murcia
Spain02.2022
Post Graduate Diploma in Management - Level 8 - Business Management
Regent Business School
Durban, South Africa10.2018
Bachelor of Commerce in Human Resource Management - Human Resources Management
MANCOSA
Durban , South Africa04.2017
Skills
- Compensation and Benefits
- Human Resources Operations
- Compliance
- HR Strategy
- Records Management
- Microsoft Office Proficiency
- Job Description Preparation
- Time Management
- Leave Administration
- VIP
- Effective Communication
Certification
- CSHRMP - Certified Strategic Human Resource Management Professional - CMI
Accomplishments
- Negotiated 750 employees salary offers and sign-on bonuses annually at the exempt level.
- Developed the first comprehensive recruiting strategy, which decreased employee turnover by 20%.
- Introduced the first formal performance review program, creating a flexible and well-received tool used company-wide.
- Achieved 45% by completing compensation and benefits with accuracy and efficiency.
- Implemented compensation and benefits which increased employee molare.
Languages
English, Oshiwambo
Native language
Afrikaans
Beginner
A1
Additional Information
1. Josephine Kakololo
Senior Conservation Science: Ministry of Environment, Forestry
and Tourism
+264813388630
jondasha@gmail.com
2. 1. John Mutesi
Former Air Namibia Ltd: E-Commerce Manager
+264812894207
jkmutesi@gmail.com
3. Yvonne Kandakuzee
Former Air Namibia Ltd Acting Manager : Human Capital Administrator
+ 264 81 2377484
ykandakuzee@gmail.com
Timeline
Human Resources Generalist
J & C Auto Repair
04.2021 - Current
Succession Planning Coordinator
Air Namibia Ltd
06.2020 - 12.2020
Employee Compensation & Benefits Administrator
Air Namibia Ltd
07.2018 - 03.2021
Senior: Staff & Industry Travel Agent
Air Namibia Ltd
06.2006 - 06.2018
MBA - Human Resources & Organizational Psychology
Universidad Catolica De Murcia
Post Graduate Diploma in Management - Level 8 - Business Management
Regent Business School
Bachelor of Commerce in Human Resource Management - Human Resources Management
MANCOSA