Cecilia Nancy Mouton
Windhoek-Khomas,Windhoek
Summary
Detail-oriented Administrative Clerk with a strong background in customer service and office management. Skilled in resolving inquiries, enhancing workflow efficiency, and fostering effective team communication. Experience in streamlining office operations ensures a productive environment. Committed to continuous improvement and capable of quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Clerk
On The Dot
Windhoek, Namibia
08.2016 - 03.2023
- Managed daily office operations and maintained organized filing systems.
- Processed incoming and outgoing correspondence with attention to detail.
- Handled customer inquiries and provided information promptly and courteously.
- Managed incoming phone calls to ensure efficient communication within the team.
- Resolved customer complaints in a timely manner.
- Collaborated with team members to improve workflow efficiency and communication.
- Performed office automation duties using email, desktop publishing and spreadsheets.
Administrative Clerk
Direct Response Marketing
Windhoek, Namibia
10.2011 - 07.2016
- Managed daily office operations, optimizing workflow and maintaining organized filing systems.
- Organized and maintained filing systems both electronically and manually.
- Processed incoming and outgoing correspondence with attention to detail.
- Procured office supplies and equipment, ensuring continuous operational support.
Education
High School Diploma -
Rehoboth High School
Rehoboth, Namibia12-1996
Skills
- Document processing
- Filing systems
- Reception duties
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Phone etiquette
- Problem solving
- Communication skills
- Problem-solving
Certification
Microsoft Windows - Level 1, Microsoft Office Word - Level 1, Microsoft Office Excel - Level 1.
Affiliations
Sell Avon and Justine products
Timeline
Administrative Clerk
On The Dot
08.2016 - 03.2023
Administrative Clerk
Direct Response Marketing
10.2011 - 07.2016
High School Diploma -
Rehoboth High School