CECILIA NDAPEWA TWEUFILWA OPPERMAN
Bank Teller
Windhoek
Summary
Results-oriented business administration professional with over 10 years in banking, specialising in data-driven operations and risk compliance. Certified Associate in Project Management (CAPM) with experience in project management office environments and data analysis. Focused on building strategic relationships, optimising workflows, ensuring regulatory compliance, and identifying growth opportunities.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Bank Teller
Standard Bank Namibia
Windhoek
05.2016 - Current
- Deliver high-quality customer service by accurately processing complex financial transactions and resolving product inquiries.
- Identify business development opportunities to successfully cross-sell active banking products, funeral policies, and investments.
- Enforce absolute accuracy in daily cash handling and auditing protocols to eliminate financial variances.
- Verify customer credentials securely to manage risk and prevent unauthorized disclosures of information.
Project Management Office (PMO) – Work Integration Learning (WIL)
Standard Bank Namibia
Windhoek
05.2024 - 12.2024
- Coordinated project timelines, prepared milestones, and tracked cross-functional projects to support PMO objectives.
- Facilitated communication across project teams to ensure alignment and timely updates on project integration.
- Analysed data trends within operational workflows to identify bottlenecks and support strategic decision-making.
Know Your Customer (KYC) Officer
Standard Bank Namibia
Oshakati
06.2015 - 11.2015
- Audited client documentation to ensure compliance with Bank of Namibia regulatory frameworks, mitigating potential risks.
- Maintained and updated high-volume client data repositories, enhancing data integrity and accessibility for stakeholders.
- Executed administrative support workflows, streamlining customer onboarding processes and improving overall client experience.
Education
Certified associate in project management (CAPM) -
Project Management Institute (PMI)
04-2026
Certificate in Data Analysis -
University of Cape Town (UCT)
01-2023
Bachelor of Business Administration (NQF Level 7) - Management, Project Management
Stadio University / Southern Business School
01-2021
Grade 12 Certificate -
Mweshipandeka High School
01-2012
Skills
- Cash handling
- Customer service
- Client relationship management
- Compliance and Relations
- Data & Operations
- Systems & Software
- Project Management
- Licences
- Languages
- Team collaboration
- Soft Skills
- Financial transactions
- Deposit and withdrawal management
- Regulatory compliance
- Professional demeanour
- Cash counting machine operation
Custom
Project lifecycle tracking, PMO coordination, status reporting, stakeholder engagement, Data analysis, cash management, risk mitigation, workflow optimization, KYC compliance, Bank of Namibia regulatory standards, business relationship management, Cross-functional collaboration, advanced verbal/written communication, detail-oriented problem solving
Languages
English
Proficient
C2
Certification
- CAPM
- Data Analysis
Interests
- Mentoring
- Travelling
REFERENCES
- Mr. Cecil Mbaukua
Team Leader Ops | Standard Bank Oshakati
Tel: +264 65 220911 | Cell: +264 81 2196646 - Mrs. Evangeline Shifiona
Analyst Tester | Standard Bank Head Office
Email: Evangeline.shifiona@standardbank.com.na | Cell: +264 81 2214739 - Mr. Alex Van Wyk
Brach Manager |Windhoek Branch
Email: Alex.vanWyk@standardbank.com.na|Cell: + 081 149 1305|
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Management Office (PMO) – Work Integration Learning (WIL)
Standard Bank Namibia
05.2024 - 12.2024
Bank Teller
Standard Bank Namibia
05.2016 - Current
Know Your Customer (KYC) Officer
Standard Bank Namibia
06.2015 - 11.2015
Certified associate in project management (CAPM) -
Project Management Institute (PMI)
Certificate in Data Analysis -
University of Cape Town (UCT)
Bachelor of Business Administration (NQF Level 7) - Management, Project Management
Stadio University / Southern Business School
Grade 12 Certificate -
Mweshipandeka High School