Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Caylin Freygang

Caylin Freygang

Walvis Bay

Summary

I am a results driven individual; attentive on improving efficiencies and problem solving, whilst being able to identify underlying patterns and dynamics, as well as focusing on future possibilities and strategies. I believe I have excellent communication skills and along with being highly organized and energetic, I am adept at working under extreme pressure. I am self-motivated, responsible and believe in teamwork. I am keen to find a challenging position where I can broaden my horizons and take on new responsibilities and expand on my skill set, specifically in the supply chain arena.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Woker Freight Services
Walvis Bay, Namibia
05.2024 - Current
  • Lead and manage operational teams to achieve KPIs and ensure timely service delivery.
  • Streamline workflows and support sourcing, negotiations, and resolution of shipment-related issues.
  • Oversee fleet, office, and equipment resources to ensure operational efficiency.
  • Provide continuous staff training and manage leave and overtime schedules.
  • Approve quotations, customs duties, VAT, and bonds within set authorization limits.
  • Ensure timely and accurate invoicing, and verify costings for revenue completeness.
  • Monitor debtors, manage cash clients, and enforce credit policy compliance.
  • Ensure compliance with customs regulations, ISO, SHEQ, FIA, and internal procedures.
  • Manage sales queue, ensure prompt responses to client inquiries, and maintain a 20%+ quote acceptance rate.
  • Resolve customer complaints effectively and conduct regular client visits to build strong relationships.

Clearing and Forwarding Coordinator

Woker Freight Services
Walvis Bay
10.2020 - 05.2024
  • Arrange and facilitate road, air, seafreight and cross-border shipments, as well as preparing documentation according to customs requirements, including all required certificates.
  • Stayed current on rules for multiple shipping locations to expertly coordinate required paperwork.
  • Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
  • Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
  • Fielded logistics requests worldwide and learned new country requirements to avoid errors.
  • Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
  • Tracked shipments using multiple software systems and kept clients informed on progress.
  • Compared carrier terms and fees to determine most cost-effective service.
  • Negotiation of freight and transport rates, including service level agreements, as well as compiling quotes.
  • Compiling of tender documents, when necessary
  • Full Debtors control – ensure all costs are invoiced and full payments received and remitted
  • Ensure that bond acquittals are done
  • Monitor and compile stock reports for certain clients bonded warehouses

Sales and Logistics Coordinator

African Selection Marketing (Seaflower Pelagic)
Walvis Bay
11.2018 - 09.2020
  • Facilitated smooth shipping processes and prepared export documentation according to customs requirements, as well as all required certificates.
  • Coordination of all transport requirements.
  • Kept appropriate inventory levels by optimising availability against warehouse space, as well as keeping record of all stock movements.
  • Purposeful engagement with all relevant stakeholders to ensure smooth flow of cargo, as well as negotiate rate agreements.

Equipment Controller

MACS Shipping
Walvis Bay
10.2018 - 11.2018
  • Managed internal controls to monitor critical areas of financial control and devised corrective actions to address risks or deficiencies, with regards to equipment stocks.
  • Made time-sensitive decisions to keep equipment services running on-time and meet objectives.
  • Investigated and resolved issues with transport services.
  • Updated load manifests with required details for regional, national and international transport.
  • Kept transport operations in compliance with shipping regulations for different types of goods.
  • Managed and monitored longstanding containers, as well as damaged containers and coordinated actions plans with the Line
  • Plan empty and full container stacks
  • Implemented controls to ensure all containers can be accounted for at all times

Clearing and Forwarding Consultant

Woker Freight Services
Walvis Bay
01.2015 - 09.2018
  • Arrange and facilitate road, air, seafreight and cross-border shipments, as well as preparing documentation according to customs requirements, including all required certificates.
  • Stayed current on rules for multiple shipping locations to expertly coordinate required paperwork.
  • Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
  • Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
  • Fielded logistics requests worldwide and learned new country requirements to avoid errors.
  • Helped clients navigate complex international shipping systems, comply with regulations and avoid shipping delays.
  • Tracked shipments using multiple software systems and kept clients informed on progress.
  • Compared carrier terms and fees to determine most cost-effective service.
  • Negotiation of freight and transport rates, including service level agreements, as well as compiling quotes.
  • Compiling of tender documents, when necessary
  • Full Debtors control – ensure all costs are invoiced and full payments received and remitted
  • Ensure that bond acquittals are done
  • Monitor and compile stock reports for certain clients bonded warehouses

Customer Care and Debtors Clerk

G4S Secure Solutions
Walvis Bay
01.2012 - 12.2013
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Advised customers on applicable policies and managed expectations to minimise further complaints.
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.

Education

Some College (No Degree) - Skills Programme in Shipping Practice NQF4

SA Maritime School & Transport College
South Africa
04-2024

Short Course - Operations Management

University of Cape Town
Cape Town
12.2019

Bachelor - Logistics and Supply Chain Management: NQF 7

Namibia University of Science and Technology
Windhoek
04.2017

Namibia Senior Secondary Certificate - Cambridge

Swakopmund Secondary School
Swakopmund
12.2011

Skills

  • Stakeholder management
  • Exemplary verbal and written communicator
  • Persuasive negotiator
  • Supply chain assistance
  • Project coordination
  • Vendor sourcing
  • Supplier relationships
  • Effective communication
  • Supply chain planning
  • Operational management
  • Workflow optimization
  • Client relationship management
  • Problem solving

Certification

  • The Listener Lite Debtors Module - 2012 - Oryx Systems and Software
  • Introduction to Logistics and Bond Management - 2015 - Internal Manica
  • Introduction to Sales - 2016 - Internal Manica
  • ICOPE Leadership Development Program - 2018 - Capacity Trust
  • HACCP Refresher Training - 2019 - IFAC
  • FIA Compliance - 2019
  • Customer Service Experience - 2021 - Internal Manica

References

  • Gloudie, Olivier, Operations Manager, 081 366 4507, Woker Freight Services
  • Martin, Louw, General Manager, 081 140 5965, MACS Shipping
  • Jason, Angala, Senior Trader, 081 762 3231, African Selection Marketing

Timeline

Operations Supervisor

Woker Freight Services
05.2024 - Current

Clearing and Forwarding Coordinator

Woker Freight Services
10.2020 - 05.2024

Sales and Logistics Coordinator

African Selection Marketing (Seaflower Pelagic)
11.2018 - 09.2020

Equipment Controller

MACS Shipping
10.2018 - 11.2018

Clearing and Forwarding Consultant

Woker Freight Services
01.2015 - 09.2018

Customer Care and Debtors Clerk

G4S Secure Solutions
01.2012 - 12.2013

Some College (No Degree) - Skills Programme in Shipping Practice NQF4

SA Maritime School & Transport College

Short Course - Operations Management

University of Cape Town

Bachelor - Logistics and Supply Chain Management: NQF 7

Namibia University of Science and Technology

Namibia Senior Secondary Certificate - Cambridge

Swakopmund Secondary School

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