Carla Alessia De Gregorio
Massa Lubrense
Summary
Dynamic and adaptable waitress with proven expertise in customer service and strong multitasking, honed across notable employers like Tutt'Appost Enoteca & Winebar. Excelled in team collaboration and upselling techniques, significantly enhancing guest experiences and operational efficiency. Demonstrated ability to thrive in fast-paced environments, ensuring high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Waitress
Tutt'Appost Enoteca & Winebar
04.2024 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Sorrento Restaurant
11.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Tutt'Appost Enoteca & Winebar
05.2023 - 10.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Waitress
Il Cantuccio
09.2022 - 05.2023
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
Bar Server
Yeye Beach Bar
06.2020 - 09.2022
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
Waitress Trainee
Hotel Continental ****
07.2018 - 10.2019
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Waitress Trainee
Hotel Jaccarino ****
06.2017 - 09.2017
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff..
- Worked closely supervisors identify areas growth development participated additional workshops courses further hone skills.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress Trainee
Resort & Spa Punta Campanella ****
03.2017 - 06.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
No Degree - English A2
ISU SAN PAOLO
SORRENTO06.2020
Diploma - Food And Beverage Management, Sales And Service
Istituto Polispecialistico San Paolo
Sorrento, Italy07.2019
No Degree - Sommelier
Italian Sommelier Association
Sorrento, Italy04.2019
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Upselling techniques
- Team Player
- Adaptable and Flexible
Languages
English
Intermediate (B1)
French
Elementary (A2)
Timeline
Waitress
Tutt'Appost Enoteca & Winebar
04.2024 - Current
Waitress
Sorrento Restaurant
11.2023 - 03.2024
Waitress
Tutt'Appost Enoteca & Winebar
05.2023 - 10.2023
Waitress
Il Cantuccio
09.2022 - 05.2023
Bar Server
Yeye Beach Bar
06.2020 - 09.2022
Waitress Trainee
Hotel Continental ****
07.2018 - 10.2019
Waitress Trainee
Hotel Jaccarino ****
06.2017 - 09.2017
Waitress Trainee
Resort & Spa Punta Campanella ****
03.2017 - 06.2017
No Degree - English A2
ISU SAN PAOLO
Diploma - Food And Beverage Management, Sales And Service
Istituto Polispecialistico San Paolo
No Degree - Sommelier
Italian Sommelier Association
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