Cailyn Brooker
Windhoek
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant
J&B Estates
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Served as contact person and source of information to maintain good communication with clients.
- Assisted organizational efforts by filing, entering data and answering phones.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Maintained front desk to provide positive first impression.
Senior Sales Consultant
Weylandts
05.2023 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Enhanced client satisfaction by providing personalized interior design consultations and recommendations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Mentored junior sales consultants, improving overall team performance and knowledge of industry trends.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed multiple simultaneous projects, ensuring timely completion within budget constraints.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong relationships with clients, resulting in an increase of repeat business and referrals.
- Delivered exceptional customer service by addressing client concerns promptly, leading to increased client retention rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Stayed current on industry trends and emerging design styles, incorporating them into client projects as appropriate.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Showroom Consultant
Hertex Fabrics
02.2020 - Current
- Kept showroom samples and catalog library in pristine condition for customers.
- Researched and explored use of materials, technologies and products to incorporate into designs.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Produced content for material boards and specification binders for presentation and construction.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Researched concepts and followed industry trends to provide knowledgeable insight to clients.
- Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
- Kept showroom and sales floor clean and well-organized.
Account Manager
Brand plan Advertising
04.2018 - 01.2020
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Sourced new opportunities to introduce products and services to potential customers.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
Receptionist
Cape Point accommodation
01.2017 - 04.2018
- Scheduled and confirmed appointments.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
- Updated and recorded customer or client information to maintain accounts.
Education
GED -
Cyber School South Africa
12.2016
Skills
- Computer Skills
- Good Work Ethic
- Basic Math
- Administrative tasks
- Time Management
- Presentation Creation
- Fast Learner
- Strong Problem Solver
- Administrative duties
- Proofreading
- Workload Management
- Customer Relations
- Organizational Skills
- Active Listening
- Supervision & Leadership
- People Skills
- Planning & Organizing
- Reliable & Trustworthy
- Customer Service
- Friendly, Positive Attitude
- File and Record Keeping
- Product and service knowledge
- Administrative background
Languages
English
First Language
Afrikaans
Elementary
A2
Timeline
Senior Sales Consultant
Weylandts
05.2023 - Current
Showroom Consultant
Hertex Fabrics
02.2020 - Current
Account Manager
Brand plan Advertising
04.2018 - 01.2020
Receptionist
Cape Point accommodation
01.2017 - 04.2018
Assistant
J&B Estates
GED -
Cyber School South Africa
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