Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cailyn Brooker

Cailyn Brooker

Windhoek

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Assistant

J&B Estates
Swakopmund , Namibia
  • Answered phones and routed voicemails to respective employees.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Served as contact person and source of information to maintain good communication with clients.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Maintained front desk to provide positive first impression.

Senior Sales Consultant

Weylandts
Windhoek, Khomas, Namibia
05.2023 - Current
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Enhanced client satisfaction by providing personalized interior design consultations and recommendations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Mentored junior sales consultants, improving overall team performance and knowledge of industry trends.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed multiple simultaneous projects, ensuring timely completion within budget constraints.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong relationships with clients, resulting in an increase of repeat business and referrals.
  • Delivered exceptional customer service by addressing client concerns promptly, leading to increased client retention rates.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Stayed current on industry trends and emerging design styles, incorporating them into client projects as appropriate.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Delivered services to customer locations within specific timeframes.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Showroom Consultant

Hertex Fabrics
Windhoek, Namibia
02.2020 - Current
  • Kept showroom samples and catalog library in pristine condition for customers.
  • Researched and explored use of materials, technologies and products to incorporate into designs.
  • Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
  • Produced content for material boards and specification binders for presentation and construction.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.
  • Researched concepts and followed industry trends to provide knowledgeable insight to clients.
  • Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
  • Kept showroom and sales floor clean and well-organized.

Account Manager

Brand plan Advertising
Windhoek, Namibia
04.2018 - 01.2020
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.

Receptionist

Cape Point accommodation
Swakopmund, Namibia
01.2017 - 04.2018
  • Scheduled and confirmed appointments.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
  • Updated and recorded customer or client information to maintain accounts.

Education

GED -

Cyber School South Africa
12.2016

Skills

  • Computer Skills
  • Good Work Ethic
  • Basic Math
  • Administrative tasks
  • Time Management
  • Presentation Creation
  • Fast Learner
  • Strong Problem Solver
  • Administrative duties
  • Proofreading
  • Workload Management
  • Customer Relations
  • Organizational Skills
  • Active Listening
  • Supervision & Leadership
  • People Skills
  • Planning & Organizing
  • Reliable & Trustworthy
  • Customer Service
  • Friendly, Positive Attitude
  • File and Record Keeping
  • Product and service knowledge
  • Administrative background

Languages

English
First Language
Afrikaans
Elementary
A2

Timeline

Senior Sales Consultant

Weylandts
05.2023 - Current

Showroom Consultant

Hertex Fabrics
02.2020 - Current

Account Manager

Brand plan Advertising
04.2018 - 01.2020

Receptionist

Cape Point accommodation
01.2017 - 04.2018

Assistant

J&B Estates

GED -

Cyber School South Africa

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Cailyn Brooker