Alta Elizabeth Wessels

With over 41 years of progressive experience in the banking sector, I bring a wealth of expertise in Retail and Business Banking, Internal Audit and Compliance, Operational Support, and Training Facilitation. I have a strong foundation in Change Management, Training, and Strategic Project Delivery, with a particular focus on Operations. My in-depth knowledge of banking systems, processes, and operations stems from my hands-on involvement in establishing divisions, training and supervising employees, and managing projects from inception to completion.

I am an adaptable, resilient professional with a strong eye for detail and problem-solving abilities. My career is marked by demonstrated leadership, coaching, and mentoring skills that equip me to effectively plan, organize, and drive successful project outcomes. I am committed to ensuring operational efficiency within the banking environment, overseeing national retail operations, managing branch administration, and reviewing processes to mitigate risk for the bank and its clients.

In my role overseeing the Centralized Back Office for Bank Gaborone and Bank Windhoek, I ensure back-office operations meet efficiency standards and turnaround times. My responsibilities extend to cash management, including local and foreign currency oversight, collaboration with Treasury on bulk cash orders, and maintaining exposure control against currency fluctuations. I also ensure that Service Level Agreements (SLAs) are adhered to, and contracts are periodically reviewed.

Beyond my corporate career, I have pursued my passion for hospitality by running a successful guest house, where I hosted corporate events and delivered a high level of personalized service. This experience has further honed my organizational skills, adaptability, and dedication to creating positive experiences for clients and stakeholders.

• National Operations
• Retail Banking
• Training Programmes Facilitator
• Management and mentoring of new staff members
• Project Management
• Internal Audit
• Change Management
• Computer Literate (Excel, Word, Sage, QuickBooks, Visio, PowerPoint, Outlook)
• Super User
• Analyst