Brandon Gaweseb
Okahandja,Otjozondjupa
Summary
Emerging IT professional eager to contribute immediate value in support roles. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethic and history of self-motivated goal achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior IT Technician
Windhoek Gymnasium Private School
Windhoek, Namibia
07.2022 - Current
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Streamlined IT processes for increased efficiency.
- Improved system performance with regular maintenance and updates.
- Assisted end-users to enhance their understanding of software applications.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Conducted diagnostic tests for identifying and resolving network issues swiftly.
- Collaborated closely with team members to meet project deadlines effectively.
- Provided IT support to staff members, improving overall operational efficiency.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Installed operating systems and applications, maintaining a high level of reliability.
- Managed secure network access for remote workers successfully.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
IT Technician
Cybertech Computer Systems
Okahandja
01.2020 - 06.2022
- Maintain hardware performance, network connectivity, and software updates in the company and with clients.
- Diagnosed issues with critical hardware and software, including handheld computers and station-specific systems.
- Setting up workstations with computers and necessary peripheral devices Checking computer hardware (HDDs, mice, keyboards, etc.) to ensure functionality.
- Installing and configuring appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Perform troubleshooting to diagnose and resolve problems (repairing or replacing.
- Maintain records and logs of repairs, fixes, and maintenance schedules.
- Install, configure, and repair network cables, including CAT6, CAT5, and analog camera cables.
- Patch and configure all CAT cables with RJ45 plugs and analog camera cables with BNC plugs.
- Cable management for tidy networking
- Assist in the installation of APs (access points) for WiFi connectivity Assist in the setup of some Paratus equipment, e.g., Calix and Redwin Inspect the LAN infrastructure and fix minor or major problems/bugs.
- Executed tasks adhering to documented procedures and processes for all activities.
- Provided proficient 2nd Line in-house support for diverse IT challenges.
- Perform troubleshooting for system failures and identify bottlenecks to ensure the long-term efficiency of the network.
Education
Associate Degree - Computer Science
University of the People
United States of America 09.2024 -
Diploma of Higher Education - Information Technology
River Higher institute of technology (Monitronic)
Namibia 02.2018 - 08.2020
Skills
- Microsoft office suite proficiency
- Cloud computing knowledge
- Cybersecurity measures implementation
- Working with VPNs
- Mobile device support
- Hardware repair and upgrades
- Software installation and configuration
- Knowledge of operating systems
- Desktop support expertise
- Knowledge of firewall administration
- IT service transitioning
- Network maintenance proficiency
- ITIL framework understanding
Languages
English
Upper intermediate
Afrikaans
Intermediate
Certification
Fortinet Certified Associate Cybersecurity
Fortinet FortiGate 7.4 Operator
Fortinet Certified Fundamentals Cybersecurity
Strategic Cybersecurity Management
ISO/IEC 20000 IT Service Desk Management Associate
ITIL 4 Fundamentals: Essentials of IT Service Management
Azure Fundamentals
Strategic Cybersecurity Management
Reference
Kobus Bergh
Manager, Windhoek Gymansium PS
Phone: 081 4260194
Email :kobus.b1@curro.co.za
Michael Haukongo
Supervisor, Cybertech Computer Systems
Phone: 0812279331
Email :mikehaukongo@gmail.com
Timeline
Associate Degree - Computer Science
University of the People
09.2024 -
Junior IT Technician
Windhoek Gymnasium Private School
07.2022 - Current
IT Technician
Cybertech Computer Systems
01.2020 - 06.2022
Diploma of Higher Education - Information Technology
River Higher institute of technology (Monitronic)
02.2018 - 08.2020
Fortinet Certified Associate Cybersecurity
Fortinet FortiGate 7.4 Operator
Fortinet Certified Fundamentals Cybersecurity
Strategic Cybersecurity Management
ISO/IEC 20000 IT Service Desk Management Associate
ITIL 4 Fundamentals: Essentials of IT Service Management
Azure Fundamentals
Strategic Cybersecurity Management
Similar Profiles
Angelique AgenbagAngelique Agenbag
Teacher at Windhoek Gymnasium Private SchoolTeacher at Windhoek Gymnasium Private School
Catharina Christina NeethlingCatharina Christina Neethling
Educator at Curro Windhoek GymnasiumEducator at Curro Windhoek Gymnasium
Suzanna BorysenkoSuzanna Borysenko
Teacher's Assistant at Private GymnasiumTeacher's Assistant at Private Gymnasium