BOBBY MUKWIILONGO
Windhoek
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Demonstrating dedication, efficiency, and creative problem-solving throughout my experiences, I effectively prioritize tasks to achieve outstanding results. I'm aspiring to become a meticulous Security System Administrator with experience in firewalls, intrusion detection systems and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Computer Technician
Office Of The Judiciary
11.2023 - Current
- Identify and troubleshoot problems.
- Maintain office hardware and software.
- Resolve network connectivity issues.
- Upgrade computer firmware.
- Manage workstations.
- Coach end-users through common problems.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Recommended new and replacement hardware and software purchases.
National IT Field Technician
Namibia Statistic Agency
08.2023 - 10.2023
- Created user accounts and assigned permissions.
- Trained customer employees and managers on machine use and maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Updated and replaced outdated drivers and software for computers and office machines.
IT Technician
Namib Sand Fishing (PTY) LTD
06.2019 - 06.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Junior Systems Administrator
Office of the Judiciary
12.2018 - Current
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Drove continuous improvement of IT governance processes.
- Completed reports detailing network and systems performance and downtime issues.
Systems Administrator
Aureus Investments CC
03.2017 - 03.2018
- Orchestrated integration and communication of software upgrades.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Created nightly jobs for database backups.
Education
Bachelor of Science - Computer Science
Namibia University of Science And Technology (NUST)
Windhoek, Khomas, Namibia10.2019
High School Diploma -
Gabriel Taapopi Senior Secondary School
Ongwediva, Namibia10.2013
Skills
- Microsoft server 2008/2012 (not certified)
- Systems Deployment
- Information management systems
- System installation management
- Security improvements
- Software Feature Demonstrations
- Help Desk Software
- Desktop troubleshooting
- End point configurations
- Web Security
- Device configuration
- Virtualization Technologies
- Technical specifications
References
- Mr. Henock Immanuel, Namibia Statistic Agency, Manager: IT, 081333 5651
- Mr. Matti Amweelo, Namib Sand Fishing, Group Chairperson, 081293 1574/ 061 301891
- Mr. Wilfried Jantze, Office of the Judiciary, Deputy Director: Information Technology, 061-4353430 / 081143 2630
- Mr. Noel Cadastre, Aureus Investments, Managing Director, 081295 0959 / 085300 0009
Timeline
Computer Technician
Office Of The Judiciary
11.2023 - Current
National IT Field Technician
Namibia Statistic Agency
08.2023 - 10.2023
IT Technician
Namib Sand Fishing (PTY) LTD
06.2019 - 06.2022
Junior Systems Administrator
Office of the Judiciary
12.2018 - Current
Systems Administrator
Aureus Investments CC
03.2017 - 03.2018
Bachelor of Science - Computer Science
Namibia University of Science And Technology (NUST)
High School Diploma -
Gabriel Taapopi Senior Secondary School
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