Bianca Van Der Westhuizen
Otjiwarongo, Otjozondjupa
Summary
Proven leader at Global Sawblade & Okommo Travel And Lodges, adept in sustainable farming practices and budget management. Excelled in enhancing operational efficiency and livestock health, achieving significant productivity increases. Skilled in fostering strong customer relations and employee development, ensuring high satisfaction rates and streamlined operations. Skilled manager with demonstrated operations, team and financial management abilities. Coordinate efficient activities at all levels to support business profits and maintain sustainable operations. Employee-focused and performance-oriented with good training and mentoring abilities.
Overview
12
12
years of professional experience
Work History
Assistant Farm Manager
Global Sawblade & Okommo Travel And Lodges
Otjiwarongo, Otjozondjupa
06.2012 - Current
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Completed structural inspections to determine maintenance requirements and organize repairs.
- Maximized operational profits by closely inspecting animals, assessing quality, and identifying problems such as disease.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Spearheaded efficiency improvements targeted on optimizing production and exceeding financial targets.
- Streamlined distribution processes for delivering products to market efficiently, reducing spoilage rates significantly while maintaining quality.
- Optimized resource allocation by analyzing data-driven insights on soil fertility, weather patterns, and market trends.
- Conducted thorough risk assessments regularly identifying potential hazards early on mitigating potential negative impacts on overall operations.
- Monitored inventory levels of supplies to maintain optimal stock for efficient farm operations.
- Organized staff training programs for skill development and safety compliance within the team members.
- Developed strong relationships with local vendors to secure reliable supply chain connections for the farm''s needs.
- Enhanced animal welfare with regular health checks, vaccinations, and proper nutrition.
- Managed record-keeping systems to track farm performance data, aiding in informed decision-making processes.
- Supervised equipment maintenance schedules, ensuring timely repairs and minimizing downtime during peak seasons.
- Maintained open communication channels with Farm Manager to address issues promptly, resulting in increased operational efficiency.
- Collaborated with Farm Manager on strategic planning for grazing rotation and land use optimization.
- Increased overall productivity through diligent monitoring of daily progress against set targets or goals established by Farm Manager.
- Enforced strict adherence to environmental regulations in farming practices contributing positively towards sustainable farming initiatives.
- Implemented quality control measures to ensure that produce met industry standards consistently throughout the season.
- Evaluated emerging agricultural technologies staying up-to-date with advancements increasing overall farm efficiency and profitability.
- Assisted in budget management for optimized farm operations and reduced costs.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Used recognized breeding practices to stabilize and improve stock.
- Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Accounting Assistant
Global Sawblade & Okommo Travel &Lodges
Otjiwarongo, Otjozondjupa
06.2012 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Optimized tax preparation process by accurately recording deductible expenses and providing detailed reports to tax professionals.
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Safeguarded company assets, maintaining accurate inventory records and conducting periodic physical counts.
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Enhanced interdepartmental communication through clear, concise presentations on accounting information during team meetings.
- Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
- Assisted management with annual expense plans to strategically track income or revenue.
- Assisted in yearly budget planning process by providing accurate historical data analysis for informed decision-making purposes.
- Ensured compliance with regulatory requirements, keeping abreast of changes in laws and adjusting accounting practices accordingly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Pastel, Excel and Quickbooks.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Implemented new accounting processes to decrease spending and work flow downtime.
Hospitality Manager
Global Sawblade And Okommo Travel & Lodges
Otjiwarongo, Otjozondjupa
06.2012 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Maximized efficiency with streamlined processes for reservations, check-ins, and other front desk procedures.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Provided guest assistance and recommendations for tourist attractions.
- Greeted guests upon arrival and offered assistance.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Recommended hotel services or amenities that guest may find useful.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Evaluated and promptly resolved lodging facility operational issues.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Assisted with development and distribution of marketing materials for facility.
- Developed and implemented promotional strategies to increase occupancy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
- Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
- Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
- Ensured compliance with safety regulations and industry standards, maintaining a secure environment for guests and staff.
- Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
- Monitored financial performance closely to make data-driven decisions on operational adjustments as necessary to meet business objectives.
- Achieved higher occupancy rates with targeted marketing campaigns and strategic partnerships.
- Established a culture of exceptional service within the team by modeling desired behaviors and setting high expectations for performance.
- Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
- Implemented cost-saving initiatives in various departments without compromising service quality or guest experience.
- Collaborated with sales teams to identify new business opportunities in line with current market conditions.
- Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
- Enhanced online presence through effective social media management and website optimization, driving increased bookings from digital channels.
- Implemented successful strategies to increase customer satisfaction.
Education
High School Diploma -
Breinlyn Online Schooling
OnlineSkills
- Sustainable Farming Practices
- Budgeting and finance
- Overseeing employees
- Documentation skills
- Managing operations
- Allocating resources
- Livestock management
- Administration and Reporting
- Budget Management
- Customer Relations
- Farm equipment operation
- Farm safety protocols
Timeline
Assistant Farm Manager
Global Sawblade & Okommo Travel And Lodges
06.2012 - Current
Accounting Assistant
Global Sawblade & Okommo Travel &Lodges
06.2012 - Current
Hospitality Manager
Global Sawblade And Okommo Travel & Lodges
06.2012 - Current
High School Diploma -
Breinlyn Online Schooling