Bianca Barends

• - Professional front desk services
• - Answering of phones
• - Invoicing/Quotations/Petty Cash
• - Monthly stocktaking
• - Ordering of Stock, consumables etc.
• - Customer liaison
• - Receiving of samples, completion of sample submission form, monitoring of sample temperatures
• - Daily packaging and courier of samples to Windhoek lab
• - Receiving stock, quality check, logging in item codes in system

• Control Room: (2017 - 2018)
• - Monitoring of alarm activities, processing alarm signals and dispatching of arm response
• - Processing and capturing of subscriber information
• - Analysing crime statistics
• - Professional switchboard services
• Debtors Clerk: (2019-2022)
• - Administrative duties
• - Post customer payments by recording cash, credit cards and bank statement transactions
• - Debt collecting
• - Internal transfers
• - Data Capturing
• - Client queries
• - Schedule appointments for Technicians to see clients

• - Follow up on business registrations, suppliers’ invoices & cashbook payments
• - Delivering stock to customers
• - Monthly stock taking
• - Organizing warehouse and preparing retails pack with warehouse employees
• - Offloading of crates and wire rolls from truck with Forklift
• - Receiving ordering stock, quality check and upload on system

Client and patient management

• Greet clients and their pets in a welcoming manner.
• Answer phones, respond to inquiries, and take messages.
• Schedule appointments for routine visits, surgeries, and other services.
• Admit and discharge patients, ensuring all necessary forms are completed.
• Handle client complaints, sensitive situations, and emotional conversations with compassion.
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Administrative and financial tasks

• Maintain accurate and organized client and patient records.
• Process payments, including cash, cards, and other forms of payment.
• Manage billing inquiries.
• Send out appointment reminders and follow-up calls.
• Handle correspondence and send medical records to other practices.
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Clinic support

• Coordinate with veterinary staff to ensure a smooth patient flow.
• Prepare medical records for upcoming appointments.
• Assist in keeping the reception area clean and organized.
• May assist with other duties as needed, such as preparing prescriptions or retail sales.

• Coordinated laboratory operations to ensure compliance with industry standards and regulations.
• Streamlined administrative processes, enhancing workflow efficiency across departments.
• Managed scheduling and appointments for laboratory personnel, optimizing resource allocation.
• Developed and maintained filing systems, improving document retrieval and organization.
• Implemented data entry protocols, increasing accuracy in record-keeping systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Supervised daily front of house operations to ensure efficient service delivery.
• Trained and mentored staff in customer service best practices and operational protocols.
• Developed and implemented strategies to enhance guest experiences and satisfaction.
• Managed reservations and seating arrangements to optimize dining flow during peak hours.
• Analyzed customer feedback data to drive continuous improvement initiatives in service quality.
• Resolved guests complaints while maintaining positive customer environment.
• Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
• Performed cash handling activities and secured nightly bank deposits.
• Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
• Coordinated with kitchen staff to ensure timely food preparation and presentation standards.
• Resolved guest inquiries and complaints promptly, fostering positive relationships and loyalty.