Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Expertise
Personal Information
Languages
References
Expertise
Personal Information
Languages
References
Hi, I’m

Bernadette de Beer

Walvis Bay
Bernadette de Beer

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Highly efficient office adinistrator well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

15
years of professional experience
1
Certificate

Work History

Sparta United Rugby Club
Walvis Bay

Content Creator
11.2023 - Current

Job overview

  • Researched topics related to the brand's industry to develop original content ideas.
  • Provided timely information and work output to supervisors and team members.
  • Generated ideas for new blog posts or articles based on customer needs and current trends.
  • Used data analysis and reporting tools to identify customer insights and optimize content performance.
  • Planned writing project stages and outlines and organized output to improve workflow.
  • Gathered information from staff to produce relevant content based on current activities and organization updates.
  • Analyzed competitors' digital marketing efforts to gain insights into their success strategies.
  • Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
  • Provided support during live events by creating real-time updates via social media outlets.
  • Created compelling visuals to accompany written content.
  • Planned, produced and edited video projects to maximize engagement.
  • Curated content for social media platforms.
  • Edited existing copy when necessary to ensure accuracy and clarity.
  • Edited videos using Adobe Premiere Pro and After Effects software.

Otto Mack & CO

Administrative Consultant
03.2023 - Current

Job overview

  • Office Management, Bookkeeping, Reception, Administrative duties
  • Organized and maintained project documents and records.
  • Processed invoices, payments, expense reports.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Inventoried and ordered supplies for office.
  • Drafted letters, memos, emails, proposals, contracts.
  • Coordinated appointments, meetings and conferences.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Managed client databases and contact information with accuracy.
  • Tracked and submitted employee timesheets to prepare for payroll processing.

Incredible Connection

Retail Branch Manager
10.2017 - 02.2023

Job overview

  • Sales Management, Administration and Financial Management, Stock Management, Store presentation and Merchandising, Safety & security management, Enable Customer Centricity, Effective people Management, Effective Teamwork and Self-Management
  • Excellent communication skills, both verbal and written.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained strong leadership skills by managing projects from start to finish.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.

Officeconomix cc
Walvis Bay, Namibia

Sales Consultant / Manager
01.2016 - 09.2017

Job overview

  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Established and cultivated solid business relationships with new or existing customers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Implemented systems and procedures to increase sales.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Rhino Trek (Corridor Logistics)
Walvis Bay, Namibia

Transport (Logistics) Administrator
06.2012 - 02.2015

Job overview

  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Generated reports to suggest corrective actions and process improvements.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Quin Builders

Receptionist / Personal Assistant
01.2012 - 05.2012

Job overview

  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Attended meetings, took notes and tracked action items.
  • Served as point of contact between clients and managerial staff.
  • Liaised with key accounts to deliver targeted administrative household support.

Blaauws Transport
Walvis Bay, Namibia

Debtors Clerk / Transport Administrator
11.2008 - 12.2011

Job overview

  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Produced high-quality communications for internal and external use.
  • Managed tax drawers, resolved variances and filed company receipts.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Provided meeting support by taking minutes and dictations.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Input data into spreadsheets and databases.
  • Supported staff on special assignments and ad hoc projects.
  • Created and maintained detailed records of all office activities.
  • Assisted with onboarding of new employees.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.

Education

Walvis Bay High School

01.2008

University Overview

  • Grade: Grade 12
  • Subjects: English 2nd Language, Afrikaans 1st Language, Economics, Business Studies, Accounting, Computer Studies

Skills

  • Energetic, enthusiastic, motivated, courageous, and confident Ability to handle stress and meet deadlines Proactive with structured work approach, willing to participate and lead strategy planning as well as being a key contributor working in pursuit of common objectives Proven track record in creating and maintain customers, distributor and vendor relationships; and related key performance measures, along with internal processes, procedures and strategies to streamline business performance that increase efficiencies and cost savings Completed The New One Minute Manager Program – for one minute goal setting; One minute Praise; One-minute Redirects
  • Influencer Collaboration
  • Video Editing
  • Digital Marketing
  • Event Planning
  • Client Consultations
  • Deadline Management
  • Social Media Management
  • Inventory Control
  • Operations Management
  • Employee Scheduling
  • Business Administration
  • Store Growth Planning
  • Quality Assurance
  • Staff Recruitment
  • Team Training
  • Customer Service
  • Loss Prevention
  • Staff Management
  • Business Development
  • Visual Merchandising
  • Deposit Preparation
  • Cash Management
  • Operations Oversight
  • Driving Business Growth
  • Program Administration
  • Profit and Loss Analysis
  • Team Training and Development
  • Process and Procedure Development
  • Client Account Management
  • Customer Outreach
  • Market Research, Forecasting, and Analysis
  • Budgeting and Cost Control
  • Process Improvements
  • Marketing Strategy
  • Building Brand Awareness
  • Leadership Development
  • Creating Marketing Plans
  • Store Process Development
  • Complaint Resolution
  • Relationship Selling
  • Data Entry
  • Accounts Payable
  • Customer Relations
  • Account Reconciliation
  • Purchase Orders
  • CRM Tracking
  • Handling Confidential Materials
  • Expense Reports
  • SAP
  • Estate Tax Return
  • Financial Recordkeeping
  • Loan and Account Monitoring
  • Vendor Relationship Management
  • Critical Thinking
  • Bookkeeping Support

Affiliations

  • I enjoy going to the beach and spending time with my family.
  • I am outgoing and love to socialize
  • I enjoy taking walks and being active
  • I love watching rugby

Accomplishments

  • Received a five year service award at Incredible Connection

Certification

  • Completed The New One Minute Manager Program in 2023

Timeline

Content Creator

Sparta United Rugby Club
11.2023 - Current

Administrative Consultant

Otto Mack & CO
03.2023 - Current

Retail Branch Manager

Incredible Connection
10.2017 - 02.2023

Sales Consultant / Manager

Officeconomix cc
01.2016 - 09.2017

Transport (Logistics) Administrator

Rhino Trek (Corridor Logistics)
06.2012 - 02.2015

Receptionist / Personal Assistant

Quin Builders
01.2012 - 05.2012

Debtors Clerk / Transport Administrator

Blaauws Transport
11.2008 - 12.2011

Walvis Bay High School

Expertise

Over 5 years’ experience in the retail industry., Content Marketer for Sparta United Rugby Club and Sparta United Recreation Club, 2 years in the Marketing Industry, Experience in the Clearing and Forwarding Market Knowledge (IMPORTS & EXPORTS). Communication, Team Leadership in Logistics; Business development; Customer Relations, Office and Secretarial Practice, Business Communications. Ascidia (Customs Program); Pastel Accounting; Microsoft Word; Microsoft Excel; Microsoft Outlook & Outlook express; Google., Over 5 Years’ experience in the Transport Industry., 3 Months experience in the Building & Investments Industry, 2 Years’ experience in the Clearing and Forwarding (Import & Export) Industry

Personal Information

  • ID Number: 900727 0046 7
  • Health Status: Excellent
  • Date of Birth: 07/27/90
  • Nationality: South African (Namibian Permanent Residence)
  • Driving License: Code B
  • Marital Status: Single

Languages

  • English
  • Afrikaans

References

  • Otto Mack & Co, Angelique McAlpine, 081 147 5272
  • Incredible Connection, Rudolf Isaacs, 081 276 7111
  • Corridor Logistics / Rhino Trek, Danie Wallis, 081 140 6862
  • Quin Builders, Quinten Van Wyk, 081 040 0774
  • Blaauws Transport, Lizette Van Tonder, (064) 219 350

Expertise

Over 5 years’ experience in the retail industry., Content Marketer for Sparta United Rugby Club and Sparta United Recreation Club, 2 years in the Marketing Industry, Experience in the Clearing and Forwarding Market Knowledge (IMPORTS & EXPORTS). Communication, Team Leadership in Logistics; Business development; Customer Relations, Office and Secretarial Practice, Business Communications. Ascidia (Customs Program); Pastel Accounting; Microsoft Word; Microsoft Excel; Microsoft Outlook & Outlook express; Google., Over 5 Years’ experience in the Transport Industry., 3 Months experience in the Building & Investments Industry, 2 Years’ experience in the Clearing and Forwarding (Import & Export) Industry

Personal Information

  • ID Number: 900727 0046 7
  • Health Status: Excellent
  • Date of Birth: 07/27/90
  • Nationality: South African (Namibian Permanent Residence)
  • Driving License: Code B
  • Marital Status: Single

Languages

  • English
  • Afrikaans

References

  • Otto Mack & Co, Angelique McAlpine, 081 147 5272
  • Incredible Connection, Rudolf Isaacs, 081 276 7111
  • Corridor Logistics / Rhino Trek, Danie Wallis, 081 140 6862
  • Quin Builders, Quinten Van Wyk, 081 040 0774
  • Blaauws Transport, Lizette Van Tonder, (064) 219 350

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Bernadette de Beer