BELINDA KABANGE KABONGO

• Understanding clients needs
• Gathering informations about their travel preferences, budget, and desired destinationns
• Creating itineraries
• Develop customized travel plans, including flights, accomodations, activities and transportation.
• Making reservations of flights, hotels, tours and other travel services.
• Providing expert advices: Offer recommendations on destinations, activities and travel-related information.
• Resolving Issues: Address any problems or changes that may arise during the planning or execution of the trip. Customer Service: Provide exceptional customer service throughout the booking process and during the client's travel. Staying Informed: Keep up-to-date on travel trends, regulations, and destination information. Required Skills: Strong Communication: Excellent verbal and written communication skills for interacting with clients and suppliers. Customer Service: Ability to provide exceptional service and build strong relationships with clients.Travel Knowledge: A broad understanding of various travel destinations, transportation options, and accommodations. Organizational Skills: Ability to manage complex itineraries and handle multiple bookings. Problem-Solving: Ability to resolve issues and changes that may arise during the travel process.

Knowledge in building itineraries on wetu website, safari portals, Idunes and Nowadays.

• Welcoming clients, answering phone calls and emails, opening patients' files, filing medical records, scheduling appointments and follow-up for patients, calling patients to reminding them of their appointments, making bookings and claiming work with various medical aids, using a computer, medical office software, and other technology to keep information organized and up-to-date, processing payments from patients

• Answer and direct phone calls in a polite manner. Welcome visitors in a warm and friendly manner. Operate standard office equipment on a regular basis. Balance cash drawer by counting cash at the beginning and the end of work shift. Provide pricing information by answering questions. Maintain checkout operations by following policies and procedures and reporting needed changes.
• Switch board operator

• Register sales on a cash Register by scanning items, and totalling customers' purchases. Resolves customers issues and answers questions. Bags purchases if needed. Process return transactions