Beata Pandjowike
Windhoek,KH
Summary
Knowledgeable airline services professional with 14 years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player. Kind Passenger Handling Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
14
14
years of professional experience
Work History
Passenger Handling Agent
Namibia, Airlink PTY LTD
08.2021 - Current
- Check- in of passenger and allocation of seat.
- Performed document verification.
- Opening, closing and finalising of flight.
- Responsible for boarding flights.
- Maintains and monitor flights.
- Responsible for passengers safety on apron.
- Assisting passengers with delays.
- Responsible for reservation and ticketing.
- Responsible for verification of travel documents.
- Assisting and caring of special needs passengers e.g wheelchair,UM and blind passengers.
- Responsible for dealing with passengers telephonic and face to face enquiries.
- Receiving payments and do daily banking and report.
- Reporting any irregular operations to managers to avoid inconvenience and increase customer satisfaction.
- Closing daily sales report.
Customer Service Agent
Namibia,South African Airways
10.2011 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Managed over 50 customer calls and emails per day.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Responsible of daily Banking and sales Reports.
- Responsible for reservations and ticketing.
- Manage customers bookings and reconfirmation of flights.
- Updating voyager profile for frequent flyer members.
- Allocating seat for specials eg UMNR,Wheelchairs,Mother with infant etc.
- Pre-flight preparations.
- Adapted to new applications and maintained knowledge of current technologies.
Reservation and Ticketing Consultant
Namibia,sky Travel cc
07.2009 - 08.2011
- Used Galileo ticketing systems to process ticket orders accurately and securely.
- Filing of tickets.
- Increase sales volumes by 50%
- Answered customer inquiries regarding booking availability and pricing .
- Responded to customer telephonic and face to face inquiries related to services or accommodations and promptly addressed issues or complaints.
- Utilise customer service skills to resolve customer complaints and provide timely and accurate information.
- Helping with visa application with respective embassies and high commissions.
- Processed cash and credit card transactions securely and promptly for customer payments.
Education
No Degree - ARD And GUI
Airlink Training Centre
Johannesburg,South Africa07.2023
No Degree - Honors in Altea Customer Management
SAA Training Academy
Johannesburg,South Africa06.2011
No Degree - Amadeus Reservation System
Amadeus
Windhoek,Namibia06.2011
No Degree - Galileo Full Reservation Course
Galileo By Travel Port
Johannesburg,south Africa12.2009
Level 3 Advanced Diploma in International Tourism - International Tourism Principles 3 And Operations3
The City And Guilds of London Institute
London ,United Kingdom02.2009
Diploma In Travel And Tourism - Travel And Tourism Management
International Training College Lingua
Windhoek,Namibia04.2008
High School Diploma -
Etalaleko Senior Secondary School
Okahao,Namibia12.2000
Skills
- Communication Skills
- Critical Thinking
- Problem Solving
- Customer Focus
- Trustworthy
- Flexible
- Reliable
- Innovative
Hobbies,Travelling,Socializing and nature fanatic.
I love travelling to other countries and learn new cultures; customs eat traditional cuisine ; Visiting Beaches and forest for viewing animals and listening to birds singing. I enjoy sun set and sun downers when in the forest or wilderness.
Languages
Oshikwanyama, English
Native language
German
Elementary
A2
Additional Information
REFERENCES
Mrs I.Mettler
Managing Director
+264 61301032
Mrs Wilhelmine Veripi Kandjou
country Manager at South African Airways
+264 818852595
Charles Nghipondoka
Sky Travel Supervisor
+264 811271520
Timeline
Passenger Handling Agent
Namibia, Airlink PTY LTD
08.2021 - Current
Customer Service Agent
Namibia,South African Airways
10.2011 - 07.2021
Reservation and Ticketing Consultant
Namibia,sky Travel cc
07.2009 - 08.2011
No Degree - ARD And GUI
Airlink Training Centre
No Degree - Honors in Altea Customer Management
SAA Training Academy
No Degree - Amadeus Reservation System
Amadeus
No Degree - Galileo Full Reservation Course
Galileo By Travel Port
Level 3 Advanced Diploma in International Tourism - International Tourism Principles 3 And Operations3
The City And Guilds of London Institute
Diploma In Travel And Tourism - Travel And Tourism Management
International Training College Lingua
High School Diploma -
Etalaleko Senior Secondary School
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