Asnath Patema Nanyala
Windhoek
Summary
Analyzing business processes, gathering requirements, and delivering data-driven solutions to improve operational efficiency. Expertise in collaborating with stakeholders, project managers, and technical teams to define objectives, scope, and success criteria for projects. Skilled in requirements gathering, process modeling, and translating business needs into technical specifications. Proficient in using tools such as MS Excel, SQL, Tableau, and project management software to provide actionable insights. Strong problem-solving skills and experience in supporting project lifecycles, from initiation through post-implementation review.
Overview
6
6
years of professional experience
Work History
Junior Business Analyst
Green Enterprise Solution
05.2024 - Current
- Evaluating current business processes & identifying potential areas for improvement
- Gathering insights and resolving issues or processes need to be improved
- Recommending organizational changes, such as new systems/procedures
- Training and coaching staff members
- Collaborating with managers and executives to ensure changes are effective
- Requirement gathering, documentation and data analysis
Call Center Agent
MTC
07.2022 - 05.2024
- Resolves customer's issues and troubleshoot problems
- Provide information and handle complaints regarding the organization's products or services and able to work on different types of systems
Graduate trainee Manager
Woermanbrok
12.2020 - 12.2021
- Completed a wide range of jobs which is creating Reports, Management, database analysis, and digital record
Data capture & IT Technician
Electoral Commission of Namibia
06.2019 - 11.2019
- Generate Statistical and Data reports
- Accessing quality of data
- Capturing data
- Ad-Hoc-Activities, Field Support and Query Resolution
IT Support Specialist
Namibia Civil Aviation Authority (NCAA)
03.2019 - 06.2019
- Provide help desk support and technical support
- Consistently maintain timely support to resolve IT related ticket issues
- Resolved computer problems in the area of hardware & software installation, repair, upgrade and maintenance
- Train end-users on hardware functionality and software programs
- Worked with AD (Active directory) to assist in creating, deleting and maintaining user accounts and creating emails
- Data Backup, Migration and Validation
- Collecting requirements for web analytic project
- Testing compatibility of new programs with existing ones
- Administer networks and data security including directory, group policies, firewall, virus protection and email security
- Provide reports on faulty equipment
System Analyst and IT Technician
Namibia Press Agency (NAMPA)
01.2019 - 03.2019
- Monitoring, maintaining and improving computer systems
- Troubleshooting technical issues
- Install system application, data services and network infrastructures
- Meets with users to define business needs and performing project management
Education
Bachelor's degree - information technology (Informatics)
Namibia University of Science and Technology
10.2018
Skills
- Ability to work under pressure and Overtime
- Accuracy and attention to detail
- IT support and troubleshooting
- Business Process Management
- Data Analysis & Interpretation
- Requirement Gathering
- ERP System
- Process Flow
Languages
English
Afrikaans
Oshiwambo
Personal Information
- Gender: Female
- Nationality: Namibian
References
- 081334
- hyhy7n
- jnmjk
Timeline
Junior Business Analyst
Green Enterprise Solution
05.2024 - Current
Call Center Agent
MTC
07.2022 - 05.2024
Graduate trainee Manager
Woermanbrok
12.2020 - 12.2021
Data capture & IT Technician
Electoral Commission of Namibia
06.2019 - 11.2019
IT Support Specialist
Namibia Civil Aviation Authority (NCAA)
03.2019 - 06.2019
System Analyst and IT Technician
Namibia Press Agency (NAMPA)
01.2019 - 03.2019
Bachelor's degree - information technology (Informatics)
Namibia University of Science and Technology
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