Writing, Singing
Arusha van Rooi
Sales Management
Windhoek
Summary
Resourceful Project Manager with three years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Office Manager
R&H Cleaning Services, Windhoek.
2025.10 - Current
- Trained a team of cleaners for residential properties on a rotating basis per month
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed profile of 22 clients monthly with a team of 12 cleaners
- Managed accurate and timely processing of numerous invoices of clients every month
- Calculated, compiled, and performed payroll functions for company employees, ensuring precise and timely disbursement
- Oversaw daily office operations, ensuring efficient workflow and effective communication among staff.
- Coordinated scheduling and appointments, enhancing organizational efficiency and service delivery.
- Streamlined administrative procedures, resulting in improved document management and retrieval processes.
Project Manager/ Assistant Manager
Craft Café Bellisima, Windhoek
2022.05 - 2025.08
- Identified and Resolved project issues quickly and efficiently minimizing damage control.
- Maintained accurate project documentation, facilitating compliance and supporting future planning efforts.
- Resource allocation to ensure successful product completion
- Identified and resolved project issues in a timely manner to ensure successful project delivery
- Implemented project lifecycle management processes to ensure project requirements were documented and tracked throughout the project
- Responsible for purchasing of stock and control of stock levels
- Coordinated project timelines and deliverables, ensuring effective communication among team members.
- Managed client relationships, addressing inquiries and providing updates to enhance satisfaction.
- Developed and implemented process improvements that streamlined operations and increased efficiency.
- Conducted project risk assessments, identifying potential issues and implementing mitigation strategies.
Sales /Product Promotion
Robiati Distribution, Windhoek
2019.10 - 2019.12
- Understanding Products: Gaining knowledge about various food products, including their features, benefits, and how they fit into market trends.
- Market Research: Analyzing customer needs and preferences to identify potential sales opportunities and target markets.
- Sales Techniques: Learning effective sales techniques, negotiation skills, and how to handle objections.
- Executed product demonstrations that educated consumers and improved sales conversion rates.
- Developed promotional strategies that increased product visibility and enhanced customer engagement.
- Assisted in the organization of promotional events that strengthened community ties and raised brand awareness.
Education
No Degree - Psychology Major
Triumphant College
Windhoek 2001.04 -
Bridging Course -
Triumphant College
Windhoek2021-10
Skills
- Client management
- Customer service
- Sales techniques
- Clear oral/written communication
- Inventory control
- Invoice processing
Affiliations
Active Contributor to the annual Collage of the Arts Fashion Week.
Interests
Timeline
Office Manager
R&H Cleaning Services, Windhoek.
2025.10 - Current
Project Manager/ Assistant Manager
Craft Café Bellisima, Windhoek
2022.05 - 2025.08
Sales /Product Promotion
Robiati Distribution, Windhoek
2019.10 - 2019.12
No Degree - Psychology Major
Triumphant College
2001.04 -
Bridging Course -
Triumphant College