Aquila Ledbetter
Consultant
Windhoek,Namibia
Summary
Poised Community and Workforce Development Consultant with experience in service coordination and support locally and internationally. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
Overview
24
24
years of professional experience
Work History
Training and Development Manager
Afrisource Innovation Center
2017.04 - Current
- Manage all aspects of projects within assigned portfolio as required including budgets, personnel coordination, recruiting, and mobilization
- Oversee preparation and distribution of technical and financial reports to interested parties and provide programmatic and budgetary analysis and reporting
- Manage assigned staff
- Contribute to technical projects as needed.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Developed departmental systems and procedures to better align workflow processes.
- Managed new employee orientation training process for more than 85 employees each year
Business Services Manager
Grant Associates
2020.01 - 2023.04
- Established New and innovative project initiatives in several industries
- Provided financial, technical and innovative oversight and leadership for complex training projects
- Able to present data analysis with Business Services Managers and Program Directors
- Established administrative staff and community partner relationships to ensure goals are met
- Prepare and contribute to internal/external reports and presentations
- Enjoy public speaking and facilitation activities as it relates to overall mission, Responsible for sales and relationship with local businesses in DMV Area
- Recruited and groomed candidate pool for hiring managers
- Increased job referrals and job orders for corporate reports and KPI meetings
- Analyze dashboards, spreadsheets and funder database to project outcomes
- Create Social Media post and flyers to advertise jobs for local businesses
- Completed bi-weekly payroll for 6 employees
Career Trainer
Grant Associates
2019.01 - 2023.04
- Design and upload training material into corporate LMS
- Appointed Innovation Champion of DC TANF Job placement program
- Ensuring clients are actively attending professional development sessions and hiring events
- Participate and contribute to corporate training team planning sessions
- Groomed clients for interviews and employment.
Internship Student
Oshana Regional Council
2017.01 - 2017.04
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Analyzed problems, identified solutions and made decisions.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Represented company at industry trade shows and had direct interaction with consumers.
IT Specialist
the Chief Technology
2015.01 - 2016.01
- Provided Tier 1 & 2 technical and operational support for 80 different district offices by providing problem analysis and troubleshooting assistance
- Researched, analyzed, and tested applications and system software for user compatibility
- Installed, configured, and routinely upgraded software and hardware for end-users
- Provided technical support for smartphones and hand-held devices
- 90% resolution rate
DC Board of Elections
2014.01 - 2016.01
- Attended appropriate training sessions and information briefings.
- Issued and collected voter ballot papers.
- Opened and closed polling booths.
- Prepared, cleaned and maintained polling stations.
- Checked elector identification and eligibility and marked elector numbers in register.
IT Coordinator
DC Public Schools
2014.01 - 2015.01
- Works with management and other departments to implement a successful IT plan
- Assists in the implementation of the IT plan and trains the teachers upon request
- Diagnoses issues when computers or other technologies are inoperable
- Implements a plan for repair or replacement of computers and other forms of technology
- Instructs other IT professionals and assigns projects as needed
- Forms strong bonds with equipment manufacturers and service providers so that issues can be resolved more quickly
- Prepares regular reports for management officials; attends meetings to present these findings.
Substitute Teacher
DC Public Schools
2013.01 - 2015.01
- Analyze project successes to build on lessons learned
- Maintain close communication and liaison with donors to manage projects and develop new business development.
IT Specialist
The Salvation Army
1999.10 - 2004.10
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed server backups and changed and replaced backup tapes daily.
- Helped streamline repair processes and update procedures for support action consistency.
Volunteer
Sustainable DC
2018.01 - 2019.01
- Assisted with special events or programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
Volunteer
Rock Creek Park Horse Center
2012.01 - 2014.01
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Worked with ranch hands to clean stables and riding areas.
- Followed specific food and water schedules for different animal species.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
IT Volunteer
US Peace Corps
2004.01 - 2007.01
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Supervised learning groups of students in classroom stations.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers and course work.
Education
MA - Sustainable Development, World
SIT Graduate Institute
Washington DC08.2017
Some College (No Degree) -
WDLL Institute
Washington DC01.2014
Bachelor of Science - Psychology
University of The District of Columbia
Washington DC2003
Skills
- Client Relations Strength
- Project Oversight
- Data Evaluation
- Team Collaboration
- Resource Coordination
- Document Management
- Public Speaking
- Advanced Knowledge Of Technology
- Issue Awareness
- Program Development And Management
Accomplishments
- Achieved 85% increase in digital literacy by introducing Office and Canvas, Vimeo software for reporting and marketing tasks.
- Collaborated with team of 10 in the development of Income Generating Projects and Development of KPI Goals.
- Completed the Training and development programs on time and remained under budget by 20%.
Timeline
Business Services Manager
Grant Associates
2020.01 - 2023.04
Career Trainer
Grant Associates
2019.01 - 2023.04
Volunteer
Sustainable DC
2018.01 - 2019.01
Training and Development Manager
Afrisource Innovation Center
2017.04 - Current
Internship Student
Oshana Regional Council
2017.01 - 2017.04
IT Specialist
the Chief Technology
2015.01 - 2016.01
DC Board of Elections
2014.01 - 2016.01
IT Coordinator
DC Public Schools
2014.01 - 2015.01
Substitute Teacher
DC Public Schools
2013.01 - 2015.01
Volunteer
Rock Creek Park Horse Center
2012.01 - 2014.01
IT Volunteer
US Peace Corps
2004.01 - 2007.01
IT Specialist
The Salvation Army
1999.10 - 2004.10
MA - Sustainable Development, World
SIT Graduate Institute
Some College (No Degree) -
WDLL Institute
Bachelor of Science - Psychology
University of The District of Columbia
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