APPOLONIA L DANIEL
Windhoek
Summary
I am a professional Collections Agent with 5 years’ experience, I am flexible, quick to pick up new skills and eager to learn and keen to work for a company with great reputation and high profile.
Overview
8
8
years of professional experience
Work History
Collections Agent
Express Credit Namibia
08.2022 - Current
- Submit manual deductions on client’s Bank account with Real pay.
- Contact debtors and email regarding collection / recovery of overdue amounts and updating client arrangements.
- Attend to walk in clients for queries / payment arrangement.
- Ensure outstanding accounts are minimized.
- Negotiate, set up and monitor payment arrangement in accordance with delegations by form of settlement.
- Meet monthly targets assigned by management.
- Follow up on promise to pay and payment commitment.
- Attend and solve client’s queries.
- Provide ad-hoc activities when required.
Collections Clerk
Redforce Debt Management CC
11.2019 - 07.2022
- Reduce arrears for City of Windhoek clients.
- Account management.
- Negotiate payoff and payment deadlines.
- Maintenance of debtor’s arrangements.
- Handle questions and complaints lodged by debtors.
- Capture debtor’s data.
- Submit weekly report.
Assistant Bookkeeper
Evale Holdings (Pty) Ltd
11.2017 - 09.2019
- Maintaining accounting records.
- Preparing tax returns and submit.
- Perform data entry and petty cash.
- Attend and solve client’s queries.
- Providing clerical assistance to other employees within the organization.
- Submit invoices for payment request.
- Follow up on overdue invoices for payment.
- Pay attention to details and maintain accurate information.
Education
Advance Diploma - Financial Accounting, Cost and Management Accounting, Taxation and Auditing
International Training College Lingua
01.2018
Grade 12 - undefined
Kuisebmund Secondary School
Walvis Bay01.2012
Skills
- Debt negotiation
- Customer service
- Goal orientation
- Team player
- Problem solving
- Time management
- Accuracy and attention to details
- Credit adjustments
- Debt management
- Repayment plan structuring
- Repayment negotiations
- Call center experience
- Account review
LANGUAGES
ENGLISH
AFRIKAANS
OSHIWAMBO
Timeline
Collections Agent
Express Credit Namibia
08.2022 - Current
Collections Clerk
Redforce Debt Management CC
11.2019 - 07.2022
Assistant Bookkeeper
Evale Holdings (Pty) Ltd
11.2017 - 09.2019
Grade 12 - undefined
Kuisebmund Secondary School
Advance Diploma - Financial Accounting, Cost and Management Accounting, Taxation and Auditing
International Training College Lingua
References
- Eldelien Xoagus , Collections Team Leader, 0813726048, Express Credit Namibia
- Eletta Titus, Collections Manager, 0814407735, Redforce Debt Management