Anuschka Diergaardt
Express Consultant
Windhoek,Namibia
Summary
Dynamic Express Consultant with a proven track record at Standard Bank Namibia, specializing in client engagement and requirements gathering. Excelled in optimizing customer experience and leading teams towards achieving organizational goals. Known for exceptional problem-solving abilities and attention to detail, significantly enhancing client relationships and operational efficiency.
Overview
14
14
years of professional experience
Work History
Express Consultant
Standard Bank Namibia
08.2010 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Skills
- Requirements Gathering
- Staff Management
- Best Practices Implementation
- Performance Tracking
- Quality Assurance
- Client Requirements Assessment
- Employee Management
- Attention to Detail
- Client Engagement
- Team Leadership & Development
- Problem-Solving
- Client Relationships
Accomplishments
- Documented and resolved a client complained which led to client being most appreciative and happy.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsTimeline
Express Consultant - Standard Bank Namibia
08.2010 - Current
Eldorado High School - High School Diploma,
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