Annie Mutumba Mwilima
Windhoek
Summary
Reliable and dependable professional with a strong sense of responsibility and a consistently positive attitude, fostering a welcoming environment for collaboration. Demonstrates exceptional leadership qualities, facilitating seamless teamwork and effective individual contributions. Committed to understanding and addressing the needs of others, ensuring a considerate approach in all interactions. Eager to secure a challenging position within a reputable organization to further develop skills and expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Center Agent
Mobile Telecommunications Company
01.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in managing call queues to maintain optimal response times and service levels.
- Utilized CRM software to document customer interactions and track follow-up actions.
- Adapted to various communication styles to effectively engage diverse clientele.
- Identified areas for process improvement through feedback and implemented solutions accordingly.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Occupational Health and Safety Intern
TransNamib Holdings Ltd
01.2018 - 01.2018
- Keep workplaces that you manage and control in a safe condition, free of risks to health (for example, ensure fire exits aren't blocked, and the worksite is generally tidy). Give your employees the necessary information, instruction, training or supervision to enable them to do their work in a way that is safe and without risks to health.
- One Month
Personal Assistant to Manager
Excellent Enterprise
01.2013 - 01.2014
- Dealing with correspondence and phone calls. Managing diaries and organising meetings and appointments, often controlling access to the manager/executive. Booking and arranging travel, transport and accommodation. Organising events and conferences.
Education
Diploma - Occupational Health and Safety
St. Anthony University College
01.2019
Namibia Senior Secondary Certificate - Grade 12
National Academic Training College
01.2015
Skills
- Communication 95%
- Ability To Work 95%
- Decision Making 90%
- Time Management 80%
- Conflict Resolution 90%
- Leadership 80%
- Adaptability 85%
Certification
- Preventive Health (Level 5) (Occupational Health and Safety)
- Assessment Outcomes: C = Competent, NYC = Not Yet Competent
- Outcome Statement: Meets all requirements for awarding of Qualification YES
- Month of Issue: December 2019
- National Vocational Diploma Level 5
- Preventive Health Management Occupational Health and Safety
- Date of Issue: November 2019
WRITTEN
English 95%
Afrikaans 65%
Subia 85%
Silozi 50%
English 95%
Afrikaans 65%
Subia 85%
Silozi 50%
References
- Micheal, Sichombe, Manager, Excellent Enterprise, Cell: +264 813668558
- David, Tjombe, 061 291 111, TransNamib Holdings Ltd
- Donna-Lee Prizonsky, Mobile Telecommunications Company, 061 280 2000
Hobbies and Interests
Art, Reading, Swimming, Travel, Photography
STATEMENT OF RESULTS
- NAMIBIA SENIOR SECONDARY CERTIFICATE (ORDINARY LEVEL)
- Centre / Candidate Number: NXE39/0419
- Candidate Name: MWILIMA ANNIE
- Date of Birth: 19/05/1996
- Centre Name: NATIONAL ACADEMIC TRAINING COLLEGE
- Session: NOVEMBER 2016
- Syllabus Title: ENGLISH (HIGHER LEVEL),ECONOMICS (HIGHER LEVEL),GEOGRAPHY (ORDINARY LEVEL), DEVELOPMENT STUDIES(ORDINARY LEVEL), HISTORY (ORDINARY LEVEL),BUSINESS STUDIES (ORDINARY LEVEL)
Timeline
Call Center Agent
Mobile Telecommunications Company
01.2023 - Current
Occupational Health and Safety Intern
TransNamib Holdings Ltd
01.2018 - 01.2018
Personal Assistant to Manager
Excellent Enterprise
01.2013 - 01.2014
Diploma - Occupational Health and Safety
St. Anthony University College
Namibia Senior Secondary Certificate - Grade 12
National Academic Training College
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