Summary
Work History
Education
Skills
Personal Information
References
Affiliations
Accomplishments
Languages
Timeline
Generic
ANNASIA MUNKAWA

ANNASIA MUNKAWA

Ondangwa

Summary

With over 15 years of experience in the banking industry, I have honed skills in Customer Relationship Management, Compliance and Risk Management, Financial planning and analysis, People’s Management as well as Operations Management. My career is marked by a consistent track record of exceeding sales goals and implementing strategies that drive customer satisfaction and operational efficiency. I am a strong-minded and action orientated individual who is driven to achieve goals and positive outcomes. I am passionate about customer service and always give my best in everything I am involved in. I am a keen learner, adapt well to any environment and always ready to take up new challenges in line with any corporations’ strategic and business focus.

Work History

Branch Manager

First National Bank
  • A highly motivated and results-driven branch manager with extensive experience in overseeing all aspects of branch operations, financial management, and customer service
  • Demonstrates exceptional strategic planning and execution skills, with a proven track record of driving net profit growth, achieving optimal cost-to-income ratios, and ensuring compliance with industry regulations
  • Skilled in understanding customer needs, maintaining excellent service standards, and fostering a culture of innovation and exceptional client service
  • Committed to personal development and effectively managing team performance, skills development, and employee engagement to drive business growth and operational excellence.

Branch Administrator

First National Bank
  • Control and manage the branch cash holdings
  • Responsible for end to end cash management for branch to ensure that cash handling procedures are adhered to
  • Control the general ledger and office accounts for the branch
  • Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
  • Cultivate and manage objective working relationships with a variety of stakeholders including end users, SMEs, project managers and senior staff members
  • Enable service delivery through implementing system and process to improve service by implementing quality system and metrics for measuring administrative service level and satisfaction.

Education

BCOM (Honors) in Human Resources - Commerce

MANCOSA
Durban, South Africa
05-2023

Post Graduate Diploma in Risk Management - Commerce

MANCOSA
Durban, South Africa
05-2022

Bachelor of Commerce Degree (BCom) - Commerce

Regent Business School
Cape Town, South Africa
04-2019

Leadership Development Certificate - Leadership Development Program

ITISA/FNB Program
02-2019

New Managers Development Certificate - New Managers Development Program

University of Stellenbosch/FNB Program
01-2013

International General Certificate of Secondary Education -

Uukule Senior Secondary School
01.1996

MBA - Business Administration And Management

MANCOSA
Durban, South Africa

Skills

  • Financial Management
  • Strategic Planning
  • Customer Service Excellence
  • Regulatory Compliance
  • Team Leadership
  • Performance Management
  • Business Development
  • Cost Optimization
  • Client Relationship Management
  • Process Improvement
  • Innovation and Creativity
  • Market Analysis
  • Sales Strategy
  • Employee Training and Development
  • Problem Solving
  • Risk Mitigation
  • Performance Reviews
  • Verbal/written communication
  • Staff Supervision
  • Operations Management
  • Financial analysis and planning
  • Staff Management
  • Training and Development
  • Excellent work ethic
  • Risk Analysis
  • Financial Analysis
  • Banking

Personal Information

  • ID Number: 78112100101
  • Health Status: Good
  • Criminal Record: None
  • Gender: Female
  • Nationality: Namibian
  • Marital Status: Single

References

  • Mrs Kaarina Matheus, FNB (Outapi, Opuwo and Okahao), Business Manager, KMatheus@fnbnamibia.com.na, 0811425929
  • Mr Salatiel Sheyanale, FNB Namibia Ltd, HR Business Partner- Far North cluster, salatiel.sheyanale@fnbnamibia.com.na, 0811499486
  • Mr Abongie Mpikwa, FNB Namibia Ltd, Area manager- Far North Cluster, AMpikwa@fnbnamibia..com.na, 0812094990

Affiliations

  • FirstRand Foundation Volunteer
  • Elombe ELCIN Parish Financial Advisor (Volunteer)

Accomplishments

  • 2014- Top branch leadership award- FNB Oshikango
  • 2017- Best Audit Risk Award FNB Oshikango branch
  • 2018- Big 5 award- FNB OShikango
  • 2019 - Top 10 Tropy award - ITISA FNB leadership program
  • 2021- Prudence Branch award FNB Omuthiya branch
  • 2022- Big 5 award FNB Outapi branch
  • 2022- Graduate CUM Laude - HR honors- MANCOSA University
  • 2023- Sales Competitions Winners

( 1st position FNB Outapi & 2nd position FNB Opuwo Branch)

Languages

Oshindonga
First Language
English
Proficient (C2)
C2
Afrikaans
Beginner
A1

Timeline

Branch Manager

First National Bank

Branch Administrator

First National Bank

BCOM (Honors) in Human Resources - Commerce

MANCOSA

Post Graduate Diploma in Risk Management - Commerce

MANCOSA

Bachelor of Commerce Degree (BCom) - Commerce

Regent Business School

Leadership Development Certificate - Leadership Development Program

ITISA/FNB Program

New Managers Development Certificate - New Managers Development Program

University of Stellenbosch/FNB Program

International General Certificate of Secondary Education -

Uukule Senior Secondary School

MBA - Business Administration And Management

MANCOSA

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ANNASIA MUNKAWA