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Annamarie Makumba
Arandis,Erongo
Summary
Hardworking Customer Service Representative with 5 years of experience working with mutiple products. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
4
4
Languages
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Client Service Representative
First National Bank of Namibia
Arandis , erongo
2016.05 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Executed and devised business development strategies to attract and acquire new clients, including marketing.
- Connected with clients through consultative sales strategies to understand and address requirements.
- Introduced clients to available online resources and services to increase convenience.
- JAOO &AOO
- ATM Custodian
- Processing back office entries
- Actioning of reports on EOS
- Credit Facilities ,personal loans ,Revolving loans, credit cards, overdraffs and temploans.
Instrumentation Technician
Areva
Arandis , Erongo
2012.01 - 2012.12
- Studied and interpreted equipment manuals, circuit diagrams, blueprints and schematics to determine corrective actions for repairs, calibrations and installations.
- Wrote detailed service reports and maintained organized records of service actions.
- Liaised with engineering staff on special projects to assist with configuration, installation and interoperation of system equipment.
- Analyzed engineering designs and suggested improvements and modifications.
Instrumentation Apprentice
Navachab Gold Mine
Karibib , Erongo
2010.03 - 2010.08
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Intrumentation Aprentice
Namibian Ports of Authority
Walvisbay , Erongo
2009.03 - 2009.08
- Radio Telecommunications
Education
High School Diploma -
Martin Luther High School
OmaruruInstrumentation Mechanics
Namibian Institute Of Mining And Technology
Arandis 2008.09 - 2012.12
Fire Fighting
ST Gabriel
Swakopmund 2019.03 - 2020.03
Skills
Service recommendations
Accomplishments
- Ethics Champion
- Temploans Champion
Interests
Exercising
Travelling and Exploring
References
Mrs Nicky louw
First National Bank Of Namibia
Human Resource Manager
Tell:064-4102111
0811424776
Mrs Anna Stefanus
Namibian Institute Of Mining and Technology
Job Attachment Placement office
Tel:064-511800
Timeline
Fire Fighting
ST Gabriel
2019.03 - 2020.03
Client Service Representative
First National Bank of Namibia
2016.05 - Current
Instrumentation Technician
Areva
2012.01 - 2012.12
Instrumentation Apprentice
Navachab Gold Mine
2010.03 - 2010.08
Intrumentation Aprentice
Namibian Ports of Authority
2009.03 - 2009.08
Instrumentation Mechanics
Namibian Institute Of Mining And Technology
2008.09 - 2012.12
High School Diploma -
Martin Luther High School
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