Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Hi, I’m
Anna Showa
Ongwediva
Work Preference
Summary
Experienced customer service professional with a decade in hospitality, including 8 years in leadership roles. Bachelor of Hospitality and Tourism Management (Honours) holder. Proven success in elevating guest experiences and improving customer satisfaction metrics. Strong multitasking, time management, and interpersonal skills support operational excellence and goal attainment.
Overview
16
years of professional experience
Work History
Namibia Training Authority
Head of Hotel School
03.2017 - Current
Job overview
- Managed hospitality department operations to enhance service delivery for conference and accommodation services.
- Planned and controlled monthly budgets to optimize departmental financial performance.
- Conducted departmental meetings to improve communication and align staff on operational objectives.
- Analyzed pricing of goods and services to ensure competitive offerings.
- Provided administrative support to centre manager for efficient operations.
- Prepared monthly reports detailing departmental performance and financials.
- Oversaw asset and property management to maintain facility standards.
- Collaborated with diverse teams to address service-related issues and achieve departmental goals.
Ongwediva Rural Development Centre
Head of Hospitality Department
12.2015 - 02.2017
Job overview
- Managed hospitality department, overseeing catering, conference, and accommodation services to ensure seamless operations
- Plan and control monthly budgets for the department
- Conducted departmental meetings to facilitate effective communication and alignment on goals
- Analyse department goods and services prices
- Provide planning and administrative support to the centre manage
- Prepared monthly departmental reports to provide insights on performance and inform strategic decisions
Casamia Hotel
Hotel Manager
08.2013 - 11.2015
Job overview
- Trained staff on guest relations, enhancing guest experience, ensuring hotel cleanliness, and providing comprehensive food and beverage training
- Training of Front Desk Staff on booking, reservation as well check in and out
- Managed company cash book, payroll, and prepared income and expense reports to maintain financial accuracy
- Controlling stock, cutting cost as well as ordering stock and comparing quality and price
- Marketing the Hotel, inspecting hotel rooms and ensuring property maintenance
- Hiring staff, dealing with union issues
- Planned events, coordinated logistics, and supervised operations.
- Handled guest complaints, ensuring satisfaction and encouraging repeat business
- Training Bar staff on cocktail making and overall professionalism
Hilton Windhoek
Food and Beverage Supervisor
04.2011 - 07.2013
Job overview
- Responsible for ensuring guests receive the highest possible level of service to maintain overall satisfaction on a consistent basis, including Hilton Brand Standards and Policies.
- Responsible for evaluating, responding to and taking necessary action regarding guest comments relating to the outlet.
- Demonstrating positive leadership characteristics which inspire Team Members to meet and exceed standards.
- Food and Beverage departmental trainer
- To build up good guest relationships with regulars and new visitors to the outlet.
- Handling, investigating and resolving guest comments and complaints.
- To establish forthcoming reservation file to ensure proper track record of all dining reservation related correspondence.
- Conduct pre-event briefings and guest show rounds.
Walt Disney World (USA)
Food and Beverage Hostess (Cultural representative)
03.2010 - 03.2011
Job overview
- Meet and greeting of guests
- Resolving guest’s complaints
- Sharing cultural facts with guests
Kalahari Sands Hotel and Casino
Management trainee
Job overview
- Exposure on: Front Office (reception, switchboard and reservations)
- -Guest Services
- -Food and Beverage Department
- -Housekeeping
- -Admin and Marketing Department
Education
NUSTWindhoek, Namibia
Master of Science from Hospitality And Tourism Innovation Management
04-2028
African Leadership InstituteOkahandja, Namibia
Intermediate Certificate from Certificate in Transformed Leadership
11-2025
Bachelor Degree in Hospitality Management
12-2017
Disney UniversityUSA
Advanced Studies in Hospitality Management
12-2011
Polytechnic of Namibia
National Diploma in Hotel Management
12-2008
Oluno Senior Secondary School
Grade 12 certificate
12-2003
Skills
- Customer service and relations
- Budget planning and financial analysis
- Event coordination and hospitality operations
- Analytical and critical thinking
- Multitasking and task prioritization
- Conflict resolution and problem-solving
- Decision-making and supervision
- Interpersonal communication skills
- Team building and leadership
References
- Mr. Isak T Ndipwashimwe, Centre Manager, Valombola VTC, 0811284357
- Miriam Shiningayamwe, Administrator, Casamia hotel/Shimona trading cc, 0812710438
- Mr. H. Muashekele, Retired Centre Manager-VVTC, 0813477114
Personal Information
- ID Number: 86041200042
- Date of Birth: 04/12/86
- Gender: Female
- Nationality: Namibia
- Driving License: Code B
- Marital Status: Single
- Place of Birth: Onelago
Timeline
Head of Hotel School
Namibia Training Authority
03.2017 - Current
Head of Hospitality Department
Ongwediva Rural Development Centre
12.2015 - 02.2017
Hotel Manager
Casamia Hotel
08.2013 - 11.2015
Food and Beverage Supervisor
Hilton Windhoek
04.2011 - 07.2013
Food and Beverage Hostess (Cultural representative)
Walt Disney World (USA)
03.2010 - 03.2011
Management trainee
Kalahari Sands Hotel and Casino
NUST
Master of Science from Hospitality And Tourism Innovation Management
African Leadership Institute
Intermediate Certificate from Certificate in Transformed Leadership
Bachelor Degree in Hospitality Management
Disney University
Advanced Studies in Hospitality Management
Polytechnic of Namibia
National Diploma in Hotel Management
Oluno Senior Secondary School
Grade 12 certificate