Anna NSUSU mayumbi
Outapi,Namibia
Summary
Detail-oriented professional with 4 years of experience in administration within the corporate world, alongside extensive knowledge of transaction processing, cash handling, and numerical analysis. Skilled in bookkeeping, check processing, and sales techniques, ensuring efficient financial operations and customer satisfaction. Strong communicator, adept at following both written and verbal instructions, and fostering respectful, professional relationships. Eager to expand skills and contribute to additional departments, while maintaining a commitment to accuracy, integrity, and organizational success.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Credit Clerk and Sales
BankBIC
Ongwediva, Oshana
03.2024 - Current
- Effectively translates customer demands/opportunities into commercial outcomes with an awareness to grow the credit offering facility
- Technical Knowledge
- Provides support to the Credit Manager in relation to planning and budgeting activities
- Efficiently identifies and understands possible risks associated with customer needs and adheres to relevant risk and compliance requirements when executing on customers' demands.
- Leverages detailed understanding of the Bank's products and offerings e.g., Application of Overdraft, Credit Application, Early Settlement of Facilities, Personal Loans, etc., to service customers.
- Continuously identifies cross-selling opportunities and refers to such opportunities and leads to the relevant teams for processing.
- Effectively manages customer relationships by ensuring that customers are serviced in a professional manner and correct information is provided to customers
Acting Supervisor
BankBIC
Ongwediva, Oshana
09.2023 - 02.2024
- Cash control
- Reconciliations (trial balance)
- Checking and control daily activities in compliance with The Banks operational manuals and circulars
- Responsible for employee record keeping in the Branch
- Data quality
- Open and close of Branch
- Ensure compliance and adherence to internal controls, procedures and regulations
- Managed scheduling of staff shifts, maintaining smooth workflow whilst avoiding overstuffing or understaffing issues.
Bank Clerk & Teller
BankBIC
05.2023 - 02.2024
- Attend to clients in a helpful and friendly manner
- Ensure that enquiries and complaints are dealt with professionally
- Maintain long-lasting & meaningful relationships with customers
- Handle customers and their financial transactions through bank clerical functions
- (Electronic transfers & international transfers)
- Provide adequate product information to customers
- Open new accounts, update accounts and compile information
- Supervision and maintenance of ATM
- Remain abreast of new product and process developments
- Understand how to tailor product and service solutions to customers with differing needs and offer appropriate recommendations
- Compile information for loans in accordance with prescribed finance application procedures
- Identify changing and additional needs regarding banking facilities – cross-selling
- Perform other duties as assigned by the branch manager and supervisor
Teller
Bank Windhoek
01.2021 - 05.2023
- Handling of cash
- Preparing teller summaries
- Completing and updating the teller register
- Ensuring that cost recovery guidance is followed
- Processing customer account queries
- Withdrawal and depositing of customers' cash
- Booking in and out of cash from the treasury/save or senior teller
- Making sure all the previous day transactions are processed correctly
- Balancing of teller drawer at the end of the day
Education
Bachelor of Business Administration - Honors
University of Namibia (UNAM)
Rundu, Kavango East 01.2016 - 10.2020
Grade 12 NSSCO/H Certificate - Social Science
Haudano Senior Secondary School
Okalongo 01.2013 - 10.2014
Skills
- Good communication and interpersonal skills
- Good command of instructions, both written and verbal
- Extensive knowledge of processing and transaction procedures
- Good cash handling and numerical skills
- Bookkeeping knowledge
- Sales persuasion
- Check processing
- Respectful conduct
- Cash handling
Languages
English
Oshiwambo
Personal Information
- ID Number: 951214 00195
- Place of birth: Okayekongwe
- Nationality: Namibian
References
Maria Nandago
Supervisor: Customer Services
Email Address: NandagoM@bankwindhoek.com.na
Cellphone: +264 81 380 3658
Landline Number: +264 652 5642
Company Name: Bank Windhoek Outapi Branch
Mox Shilongo
Branch Manager (BankBIC)
Email Address: mox.shilongo@bankbic.na
Landline Number: +264 (0) 833309030
Mobile: +264 81 1458143/0812936435
Mushe Lishoni
Bank Supervisor (BankBIC)
Email Address: mushe.lishoni@bankbic.na
Cellphone: +264 814046136
Landline Number: +264 833303011
Company Name: BankBIC
Timeline
Credit Clerk and Sales
BankBIC
03.2024 - Current
Acting Supervisor
BankBIC
09.2023 - 02.2024
Bank Clerk & Teller
BankBIC
05.2023 - 02.2024
Teller
Bank Windhoek
01.2021 - 05.2023
Bachelor of Business Administration - Honors
University of Namibia (UNAM)
01.2016 - 10.2020
Grade 12 NSSCO/H Certificate - Social Science
Haudano Senior Secondary School
01.2013 - 10.2014
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