Open To Work
Anna Kandiwapa Namwandi
Work Preference
Summary
Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Administrator
First National Bank Namibia
09.2017 - Current
- Provided administrative and operational support for FNB Namibia’s Points of Presence Operations, streamlining ATM/ADT administration, query management, document control, reporting, diary and meeting coordination, internal correspondence, and workflow tracking.
- Managed operations for Points of Presence, overseeing ATMs and ADTs to ensure smooth functionality and service delivery.
- Led the team, managing workload allocation, monitoring operations, authorising payments, and controlling service delivery.
- Supported management with accurate records, monthly statistics, and payment checks, while coordinating departmental activities and monitoring disputes.
Administration Officer
First National Bank Namibia
12.2015 - 08.2017
- Administered ledger, cheque, and records support at FNB Namibia, ensuring accurate customer statement preparation, signature verification, filing, archiving, daily reporting, and customer query resolution.
- Managed ledger operations within the department
- Oversaw ledger activities within the finance department within the department
Contractor
First National Bank Namibia
10.2015 - 11.2015
- Provided administrative support for FNB Namibia's operations at Administration Centre, assisting with document receipt, deposit slip administration, sorting processing transaction documents, and delivering basic office support.
- Administration Centre
- Coordinated project timelines and deliverables for banking initiatives, ensuring alignment with strategic goals.
- Facilitated communication between departments to enhance workflow efficiency.
- Managed vendor relationships and procurement processes for operational supplies, facilitating timely availability of resources.
Trainee
First National Bank Namibia
07.2015 - 10.2015
- Completed practical and theoretical training in core banking service areas, including teller operations, consultancy, and customer care centre functions, enhancing service delivery skills.
- Acquired foundational skills in customer service, business communication, administrative support, and operational processes, contributing to effective team collaboration.
- Supported human resources operations by assisting with recruitment and employee onboarding processes.
Education
Master of Business Administration - Business Administration and Management
Regent Business School
Bachelor of Business Administration - Business Administration and Management
International University of Management
Windhoek , Namibia 02.2014 - 09.2018
Senior Certificate -
Augustineum Secondary School
Windhoek , Namibia 01.2012 - 01.2013
Skills
- Office Administration
- Office management
- Office Coordination
- Clerical Support
- Management Support
- Data Accuracy and capturing
- Statement Preparation
- Banking Operations
- Transaction processing
- Payment processing
- Refund Processing
- Payment Verification
- Claims processing
- Dispute resolution
- Complaint resolution
- SLA compliance
- Query management
- Online Account Clearing
- Journal Report Review
- Balancing Report Analysis
- Department, daily & monthly reporting
- Operational oversight
- Workload management
- Team leadership
- Confidentiality management
- Regulatory compliance
- Accuracy and Accountability
- Microsoft Office
- Database management
- Email management
- Attention to details
- Effective communication
- Problem-solving
- Deadline adherence
- Honest and ethical
- Cross-functional collaboration
- Filing
- Feedback analysis
- Attention to details
- Cross-functional collaboration
Personal Information
Nationality: Namibian
Languages
Nationality: Namibian
Awards
Nationality: Namibian
Core Expertise
Nationality: Namibian
Professional Highlights
Nationality: Namibian
Timeline
Administrator
First National Bank Namibia
09.2017 - Current
Administration Officer
First National Bank Namibia
12.2015 - 08.2017
Contractor
First National Bank Namibia
10.2015 - 11.2015
Trainee
First National Bank Namibia
07.2015 - 10.2015
Bachelor of Business Administration - Business Administration and Management
International University of Management
02.2014 - 09.2018
Senior Certificate -
Augustineum Secondary School
01.2012 - 01.2013
Master of Business Administration - Business Administration and Management
Regent Business School