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Anna Kandiwapa Namwandi
Administrator
Windhoek,Windhoek
Work Preference
Summary
Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Administrator
First National Bank Namibia
09.2017 - Current
- Provided administrative and operational support for FNB Namibia’s Points of Presence Operations, streamlining ATM/ADT administration, query management, document control, reporting, diary and meeting coordination, internal correspondence, and workflow tracking.
- Managed operations for Points of Presence, overseeing ATMs and ADTs to ensure smooth functionality and service delivery.
- Led the team, managing workload allocation, monitoring operations, authorising payments, and controlling service delivery.
- Supported management with accurate records, monthly statistics, and payment checks, while coordinating departmental activities and monitoring disputes.
Administration Officer
First National Bank Namibia
12.2015 - 08.2017
- Administered ledger, cheque, and records support at FNB Namibia, ensuring accurate customer statement preparation, signature verification, filing, archiving, daily reporting, and customer query resolution.
- Managed ledger operations within the department
- Oversaw ledger activities within the finance department within the department
Contractor
First National Bank Namibia
10.2015 - 11.2015
- Provided administrative support for FNB Namibia's operations at Administration Centre, assisting with document receipt, deposit slip administration, sorting processing transaction documents, and delivering basic office support.
- Administration Centre
- Coordinated project timelines and deliverables for banking initiatives, ensuring alignment with strategic goals.
- Facilitated communication between departments to enhance workflow efficiency.
- Managed vendor relationships and procurement processes for operational supplies, facilitating timely availability of resources.
Trainee
First National Bank Namibia
07.2015 - 10.2015
- Completed practical and theoretical training in core banking service areas, including teller operations, consultancy, and customer care centre functions, enhancing service delivery skills.
- Acquired foundational skills in customer service, business communication, administrative support, and operational processes, contributing to effective team collaboration.
- Supported human resources operations by assisting with recruitment and employee onboarding processes.
Education
Master of Business Administration - Business Administration and Management
Regent Business School
Bachelor of Business Administration - Business Administration and Management
International University of Management
Windhoek , Namibia 02.2014 - 09.2018
Senior Certificate -
Augustineum Secondary School
Windhoek , Namibia 01.2012 - 01.2013
Skills
- Office Administration
- Office management
- Office Coordination
- Clerical Support
- Management Support
- Data Accuracy and capturing
- Statement Preparation
- Banking Operations
- Transaction processing
- Payment processing
- Refund Processing
- Payment Verification
- Claims processing
- Dispute resolution
- Complaint resolution
- SLA compliance
- Query management
- Online Account Clearing
- Journal Report Review
- Balancing Report Analysis
- Department, daily & monthly reporting
- Operational oversight
- Workload management
- Team leadership
- Confidentiality management
- Regulatory compliance
- Accuracy and Accountability
- Microsoft Office
- Database management
- Email management
- Attention to details
- Effective communication
- Problem-solving
- Deadline adherence
- Honest and ethical
- Cross-functional collaboration
- Filing
- Feedback analysis
- Attention to details
- Cross-functional collaboration
Personal Information
Nationality: Namibian
Languages
Nationality: Namibian
Awards
· Long Service Award, Recognized for dedication, loyalty and sustained contribution to the organization.
· Certificate of Excellence for living the FNB values 'I Am Effective', Awarded for efficiency, productivity and meaningful impact.
· Certificate of Excellence – Cluster Winner at Group Operations, recognized for demonstrating the franchise's core values and philosophy through operational excellence.
Core Expertise
Business Development Support | Client Relationship Management | Stakeholder Engagement | Market Research & Reporting | Proposal & Quotation Support | Meeting Coordination & Presentations | Training and Development | Document Control & Compliance | Logistics & Operations Support | Risk and Internal Controls | Microsoft Office | CARE System | Valid Code BE Driver’s License | Bachelor honours in Business Administration
Professional Highlights
· Built 10+ years’ operational and client-facing experience within FNB Namibia, supporting service delivery , compliance, and stakeholder management Trusted to train new team members, contact centre employees, and FirstRand Global staff on procedures, systems, and customer service standards Progressed from Trainee to Administrator and Acting Team Leader, demonstrating leadership, reliability, and commercial judgment Recognized with Long Service Award and multiple Certificates of Excellence for productivity, efficiency, and living company values.
· Enforced process adherence + compliance controls during payment authorizations and dispute resolution in regulated banking environment
· Monitored daily operational queries + payment data, compiled weekly reports for management, flagged anomalies to support decision-making
Coordinated workload + follow-up across teams as Team Leader, ensuring timeous resolution.
Timeline
Administrator
First National Bank Namibia
09.2017 - Current
Administration Officer
First National Bank Namibia
12.2015 - 08.2017
Contractor
First National Bank Namibia
10.2015 - 11.2015
Trainee
First National Bank Namibia
07.2015 - 10.2015
Bachelor of Business Administration - Business Administration and Management
International University of Management
02.2014 - 09.2018
Senior Certificate -
Augustineum Secondary School
01.2012 - 01.2013
Master of Business Administration - Business Administration and Management
Regent Business School