Anesmsa Simubali
Windhoek
Summary
Proven track record in enhancing customer loyalty and classroom engagement at Brand Brokerage Investment and Okahandja Primary School, respectively. Expert in customer service and problem-solving, adept at active listening and critical thinking, significantly improved dispute resolution and student participation through innovative strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Brand Brokerage Investment
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Primary Assistant Teacher
Okahandja Primary School
09.2023 - 05.2024
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Boosted student engagement with collaborative group projects that encouraged teamwork and problem-solving skills.
Education
Namibia University of Science And Technology
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Influencing
- Team work
Accomplishments
- APICS – Association for Supply Chain Management
Affiliations
- APICS – Association for Supply Chain Management
Certification
- Area of certification Training - Timeframe
Languages
English, silozi sbia
Advanced (C1)
Work Preference
Work Type
Part TimeImportant To Me
Flexible work hoursCompany CultureStock Options / Equity / Profit SharingPersonal development programsInterests
Influence
Timeline
Primary Assistant Teacher
Okahandja Primary School
09.2023 - 05.2024
Customer Service Representative
Brand Brokerage Investment
09.2022 - Current
Namibia University of Science And Technology
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