ANEL BEZUIDENHOUDT
REHOBOTH
Summary
Experienced professional with a proven track record in workplace development and service enhancement. Completed the Workplace Development and Service Enhancement Programme in 2013 and the Individual and Business Mandates in 2015. Possess GMD coaching and consulting certificates in Portfolio Management and Managing Service Excellence, obtained in 2019. Recognized for 10 years of long service with FNB and received a prestigious long service award in 2024. Equipped with valuable skills and knowledge in improving organizational effectiveness. Excels at identifying areas for improvement and implementing strategies for positive change. Committed to delivering exceptional service and fostering a collaborative work environment. Passionate about utilizing expertise to contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Private Banker Analyst (Premium)
First National Bank
10.2023 - 12.2024
- Proactively optimize a portfolio of FNB Wealth Clients with the objective of addressing their financial needs and ensuring client profitability as well as retaining the client base
- Achieve revenue targets by either growing a portfolio of existing clients (optimizing revenue opportunities) or by acquiring new clients and increase potential of existing portfolio
- Analyze client's current product offerings and solutions with the aim of ensuring FNB Wealth is the client's primary banking institution
- In addition, identifying transactional and lending requirements
- Management ensuring collateral is kept in line with Bank's policies
Business Relationship Analyst (Maerua Mall)
First National Bank
01.2019 - 10.2023
- Assist the Relationship Manager to maximize potential profit from existing client base and minimize potential bad debt and losses
- Maintain direct relationships and contact with clients and represent the Relationship Manager where required
- Take full responsibility for portfolios in the absence of the Relationship Manager
- Drive retention of customers through active client engagement and identification of opportunities to ensure client account activity
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions
- Unlock opportunities through new ideas, renew thinking, service and ultimately aligned business growth through all products, channels and segments within Business
Client Service Representative (Old Power Station)
First National Bank
01.2016 - 12.2018
- Opening of Individual and Business accounts
- Selling of loans
- Assisting with setting up of Business and Individual Online Banking
- General Enquiries and Banking needs
Teller
FNB
04.2014 - 12.2016
- Teller, Counter collection Official and Client Service Representative
- Assisting clients with deposits and withdrawals
- Issuing of Cards, general enquiries and opening of Individual and Business accounts
Teller, Enquiries Clerk, Receptionist
Bank Windhoek
01.2011 - 12.2014
- Assisting clients with transactional banking, solutions to queries and assisting with general banking requests
Education
BACHELOR OF SOCIAL SCIENCE - PHYSCOLOGY AND HUMAN RESOURCE MANAGEMENT
Sacap
South AfricaMATRIC - UNDECIDED
GROOTFONTEIN SECONDARY SCHOOL
GROOTFONTEINSkills
- Relationship building
- Problem resolution
- Brand representation
- Goal planning
- Wealth management expertise
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Private Banker Analyst (Premium)
First National Bank
10.2023 - 12.2024
Business Relationship Analyst (Maerua Mall)
First National Bank
01.2019 - 10.2023
Client Service Representative (Old Power Station)
First National Bank
01.2016 - 12.2018
Teller
FNB
04.2014 - 12.2016
Teller, Enquiries Clerk, Receptionist
Bank Windhoek
01.2011 - 12.2014
BACHELOR OF SOCIAL SCIENCE - PHYSCOLOGY AND HUMAN RESOURCE MANAGEMENT
Sacap
MATRIC - UNDECIDED
GROOTFONTEIN SECONDARY SCHOOL
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