Andy Simasiku Mwilima

Responsible for Case Management Services of inmates and employees.

• Monitored inmate behavior to ensure safety and compliance with facility regulations.
• Maintained accurate records of inmate activities and movements throughout the facility.
• Participated in training programs to learn emergency response protocols and safety procedures.
• Collaborated with team members to uphold institutional policies and procedures effectively.
• Supported rehabilitation efforts by facilitating group discussions on conflict resolution skills.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.

• Assessed client needs and developed tailored support plans to enhance well-being.
• Facilitated crisis intervention sessions, providing immediate assistance and resources.
• Coordinated with community organizations to ensure comprehensive service delivery for clients.
• Conducted regular follow-up assessments to evaluate progress and adjust support strategies as needed.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Supported clients and families with empathy and compassion during difficult times.
• De-escalated stressful situations through individual and family crisis interventions.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Monitored clients' progress and adapted treatment plans to meet changing needs.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
• Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
• Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
• Facilitated group therapy sessions to build supportive, communicative client networks.
• Enhanced community outreach efforts for better service accessibility and increased program enrollment.
• Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.