Summary
Overview
Work History
Education
Skills
Certification
References
Languages
<Enter your own>
Languages
Timeline
Generic
Andrew Leech

Andrew Leech

Khomasdal

Summary

Dynamic Operations Manager with a proven track record at Office & Mailing Automation CC, excelling in operational efficiency and inventory management. Skilled in problem-solving and team supervision, I implemented standard operating procedures that enhanced productivity and customer satisfaction. Passionate about fostering strong vendor relationships to drive cost reduction and optimize workflows.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Office & Mailing Automation CC
Windhoek, Namibia
09.2017 - Current
  • Coordinated daily operations to ensure smooth workflow across departments.
  • Manage inventory levels and stock replenishment processes.
  • Implemented standard operating procedures to enhance operational efficiency.
  • Collaborated with teams to optimize scheduling and resource allocation.
  • Engaged with vendors to facilitate supply chain activities and procurement tasks.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Formed and sustained strategic relationships with clients.

Transportation Coordinator

CCS Logistics
Walvis Bay, Namibia
11.2015 - 06.2017
  • Analyzed route optimization to reduce transit times and improve service efficiency.
  • Reviewed transportation contracts to ensure compliance with regulatory requirements and company policies.
  • Communicated with drivers during transit, clearly conveying route updates.
  • Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
  • Monitored shipment progress and provided timely updates to customers regarding arrivals or delays.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Coordinated driver loads and managed dispatch tasks.

IT Technician

Schoemans Technologies
Windhoek, Namibia
08.2014 - 10.2015
  • Installed and configured hardware components and peripherals for optimal performance.
  • Provided technical support and troubleshooting for software and network issues.
  • Documented technical procedures and user guides for reference by staff members.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.
  • Deployed operating systems.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Participated in team meetings to discuss project status updates.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Maintained positive working relationship with fellow staff and management.

Education

Grade 9 -

Tulbagh High School
South Africa

Skills

  • Operational efficiency
  • Inventory management
  • Standard operating procedures
  • Customer relationship management
  • Team supervision
  • Problem solving
  • Effective communication
  • Staff training
  • Document control
  • Cost reduction
  • Problem-solving
  • Conflict mediation
  • Work flow planning

Certification

  • Fire Alarm & Panel Installation
  • Wireless Network Setup
  • Access Control & Biometric Installation
  • Alarm System Installation

References

  • Alain Houalet
  • Shanaaz Houalet

Languages

  • English, Excellent
  • Afrikaans, Good

<Enter your own>

  • ID Number: 87121001217
  • Date of Birth: 12/10/87
  • Gender: Male
  • Nationality: South African (Permanent Residence Permit Holder)
  • Marital Status: Married

Languages

English
First Language
Afrikaans
Intermediate (B1)
B1

Timeline

Operations Manager

Office & Mailing Automation CC
09.2017 - Current

Transportation Coordinator

CCS Logistics
11.2015 - 06.2017

IT Technician

Schoemans Technologies
08.2014 - 10.2015

Grade 9 -

Tulbagh High School

Similar Profiles

CREATE PROFILE
Andrew Leech