Andreas Mutunda
Windhoek,Namibia
Summary
Business-minded Network Administrator with 7 years of experience in supporting server environments. Determined and focused on managing a network infrastructure and optimizing the environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors, and end-users. Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with a background in implementing cybersecurity products, including firewalls, antivirus software, and intrusion prevention systems.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Network and Server administrator
MTC Namibia
Windhoek, namibia
08.2019 - Current
- Evaluated the latest innovations and adopted cost-effective, useful solutions.
- Managed cloud and on-premise resource allocations, minimizing wastage.
- Observed infrastructure health using monitoring tools to address emerging issues.
- Fulfilled security and vulnerability disclosure laws on data theft and breaches.
- Stored application and system logs for troubleshooting and audit purposes.
- Completed reports detailing performance, costs, and downtime issues.
- Led server maintenance activities for company systems to keep critical functions operational.
- Completed reports detailing performance, costs and downtime issues.
- Configured and deployed high-availability and redundant systems for heavy traffic and workloads.
- Followed established SLAs, maintaining high IT quality-of-service levels.
- Managed cloud and on-premise resource allocations, minimising wastage.
- Used support tools to manage and control remote devices.
- Reduced issue-resolution timeframes, minimizing operational downtime and aiding company performance.
IT Support Engineer
Electronic Commission of Namibia
Windhoek, Namibia
01.2019 - 08.2023
- Tracked network and telephony devices for performance and load threshold metering.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Secured network systems by establishing and enforcing access control policies.
- Contributed planning abilities and use forecasts to development of long-term network road map.
- Maintained production network according to company SLAs to fulfil agreed-upon client specifications.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Designed and deployed Group Policies within an Active Directory Environment leading to [Number]% decrease in data breaches.
Helpdesk Technician
HELPLINE CHILDLINE NAMIBIA
Windhoek
01.2017 - 01.2019
- Offered technical advice to programmers and developers to help optimise designs.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Distilled complex technical information into easily digestible instructions for end-users.
- Tracked computer system and network performance to identify root causes of issues.
- Maintained internet and intranet websites to maximise reliability and usability.
Education
System administration-Bachelor of computer science - System administration-Bachelor of computer science
Namibia Univeristy of science and technology
Windhoek, Khomas 01.2016 - 12.2019
Skills
- Network development and administration
- Customer service
- User Support
- Servers expertise
- Software testing
- Hardware and software installation
- High-value project management
- Operating systems
- Technical specifications
- Automation and Scripting
- Security and Monitoring
- Account Access Management
- IoT/Mobile Device Management
- Troubleshooting
Languages
English
Upper intermediate
Rukwangali
Intermediate
Oshiwambo
Beginner
Certification
- CCNA - Cisco Certified Network Associate - CISCO ACADEMY
- CyberOps Associate -CISCO ACADEMY
- Network Security - CISCO ACADEMY
- NSE 1 NETWORK SECURITY Associate - FORTINET
- NSE 2 NETWORK SECURITY Associate - FORTINET
- NSE 3 NETWORK SECURITY Associate - FORTINET
- SharePoint 2016 Site Owner Training - Torque IT
- Managing Modern Desktops - Torque IT
- Veeam Backup 365 - Veeam University
- Veeam Data Platform - Veeam University
- Microsoft 365 certified - Fundamentals - Microsoft
- Endpoint management and Security - ManageEngine
- Fiber Optic Training
- NAMS/ISO/IEC 27001:2021 Awareness and Introduction
- NAMS/ISO/IEC 27001:2021 development and implementation
Accomplishments
I Won an ward of “Unsung Hero Award” which's given to the unlauded, unrecognized individual who quietly makes a difference. This individual does acts of kindness towards those in need or pain (physical, emotional or psychological). I went above and beyond the definition of my role with no expectation of pay, praise, or recognition.
Software
Microsoft 365
Veeam
Exchange
Cloud computing
VDI
Exchange online
SQL database
IRIS Monitoing
Azure AD - HYBRID
Intune administration
SCCM - microsoft
Additional Information
Contact details:
cellphone number: 0813675859
email address: mutundaandreas@gmail.com
Reference
ECN IT supervisor: MR Muvian Muvian
cellphone Number: +264812979847
CHildline helpline prject manager IT - MR Paulus
Currenlty employed @ Bank of Namibia
cellphone Number: +264817898899
MTC namibia:Manager: MR Manu Iyambo
cellphone Number:+264811002010
email address: iiyambo@mtc.com.na
IT Networks and servers supervisor: Heikki Nakanyala
Cellphone number: +264812001248
email address: Hnakanyala@mtc.com.na
Timeline
Network and Server administrator
MTC Namibia
08.2019 - Current
IT Support Engineer
Electronic Commission of Namibia
01.2019 - 08.2023
Helpdesk Technician
HELPLINE CHILDLINE NAMIBIA
01.2017 - 01.2019
System administration-Bachelor of computer science - System administration-Bachelor of computer science
Namibia Univeristy of science and technology
01.2016 - 12.2019
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