Andre Barnard

- Define and execute the CIB strategy
- Lead the high performance CIB Coverage team
- Ensure the development of strong business relationships
- Delivery of profitable and integrated products and services
- Ensure client profitability, increased revenue, risk management and consistent superior service delivery

Accountable for a defined portfolio of Clients, integrating and co-ordinating all the Bank’s products, services and resources in order to maximise the value of the business relationship and ensure profitability for the Bank and the Client

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

· Client Profitability and Risk Management

· Relationship Building

· Service Delivery

· Financial Management

· Customer Service

Managed the Bank Windhoek Helpdesk & Electronic Banking departments.

- Phoenix Banking System new version release testing

- Credit administration

- Retail operations (Teller, Enquiries and back office)

- Electronic banking consultant

- Vehicle & Asset Finance sales

- Collections clerk