Open To Work
Anastacia Nginga
Windhoek,Namibia
Summary
Detail-Oriented Administrative Professional experienced in optimizing customer satisfaction and streamlining administrative processes. Delivered effective communication and managed office operations to enhance overall efficiency in daily tasks.
Overview
3
3
Languages
1
1
Certification
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Administrative Assistant
Gerhard John Mouton
Windhoek, NA
03.2026 - 07.2026
- Coordinated schedules and appointments for team members effectively.
- Assisted in preparing reports and presentations for executive meetings.
- Handled incoming communications and directed inquiries to appropriate departments.
- Collaborated with team members to streamline administrative processes.
- Utilized software tools to manage data entry and documentation efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained organized filing systems.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Systematically arranged files in both physical and electronic formats to enhance accessibility., developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Retail Cashier
Kathrina Johannes
Okahandja , NA
03.2024 - 02.2026
- Handled cash, credit, and digital payments accurately and securely.
- Processed customer transactions efficiently using point-of-sale systems.
- Processed cash, credit, and check payments accurately and efficiently.
- Provided accurate change back to customers when necessary.
- Resolved customer complaints with professionalism and courtesy.
- Assisted customers in locating products and answering inquiries.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness and organization of the checkout area.
- Kept store presentable with regular cleaning and organization.
- Collaborated with team members to manage inventory levels effectively.
- Monitored stock levels and restocked shelves as needed during shifts.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered consistent and dedicated service through front-end customer engagement.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Followed company policies regarding payment methods, discounts, refunds.
- Performed opening and closing duties such as counting money, balancing registers.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Adhered to company guidelines for dealing with difficult or irate customers.
- Reported damaged items and incorrect pricing to supervisor.
- Counted cash at end of shift and prepared bank deposits.
- Learned roles of other departments to provide coverage and keep store operational.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Secretarial And Administration - Business Management
Triumphant College Tvet
Windhoek, Namibia 01.2026 - 08.2026
Linus Shashipapo Secondary School
Rundu , Namibia Skills
- Administrative operations
- Data entry
- Data entry accuracy
- Data entry documentation
- Data organization
- Document formatting
- Microsoft Excel
- Spreadsheets
- Microsoft Word
- Microsoft Outlook
- Office phone management
- Filing
- Project management
- Customer service
- Customer relations
- Team coordination
- Team collaboration
- Multitasking and prioritization
- Communication skills
- Administrative support
Languages
English
Intermediate (B1)
B1
Afrikaans
Beginner (A1)
A1
Gririku
First Language
Certification
- NSSCO matrix
References
References available upon request.
Timeline
Administrative Assistant
Gerhard John Mouton
03.2026 - 07.2026
Secretarial And Administration - Business Management
Triumphant College Tvet
01.2026 - 08.2026
Retail Cashier
Kathrina Johannes
03.2024 - 02.2026
Linus Shashipapo Secondary School