Amber Brinkmann

Key Responsibilities and Key Achievements

Provide specialized service and operational support to Business Banking clients, managing and growing the Walvis Bay and Swakopmund portfolios with the support of two Relationship Managers. Ensure accurate handling of transactions, account management, and tailored financial solutions while maintaining compliance with regulatory standards.

• Provide exceptional customer service, ensuring all client interactions meet quality standards and expectations.
• Meet required turnaround times for processing transactions and resolving client queries.
• Demonstrate strong time management and planning skills, prioritizing tasks and scheduling work ahead to meet deadlines.
• Act as the primary contact for client needs, including transactional support, credit facilities, and digital banking services.
• Process complex transactions, including bulk payments, foreign exchange, and inter-company transfers.
• Ensure accurate account opening and maintenance, adhering to KYC and AML compliance.
• Drive adoption of digital platforms, ensuring smooth onboarding and troubleshooting support.
• Educate clients on digital banking tools, facilitating smoother transactions and account management.
• Manage challenging customer situations for resolution and customer retention.
• Developed strong relationships with clients to foster loyalty and retention.
• Prioritized workload effectively during busy periods, ensuring no disruption in the service provision process.
• Successfully managed and grew the Walvis Bay portfolio (131 groups, 35 reviewable) and Swakopmund portfolio (123 groups, 23 reviewable).

• Leadership & Team Management: Supervised and mentored junior staff, ensuring operational efficiency and compliance with company standards.
• Client & Legal Liaison: Acted as primary point of contact for legal practitioners, provided expert advisory support to clients on legal and procedural matters.
• Customer Service Excellence: Managed after-sales service and complaints resolution, maintaining high levels of client satisfaction.
• Training & Development: Designed and implemented staff training programs to enhance skills and improve service delivery.
• Operational Oversight: Directed collateral management, filing systems, and documentation processes for registrations, cancellations, and progress payments.
• Cross-Department Collaboration: Facilitated effective communication and coordination between departments to optimize workflows.
• Compliance & Reporting: Prepared detailed reports for senior management and ensured adherence to regulatory requirements.
• Administrative Expertise: Oversaw law instructions, and lodgment/preparation of legal documentation.
• Ad Hoc Support: Delivered specialized tasks and projects as requested by senior management.