Amanda Siseho
ExpressCredit
Windhoek,Namibia
Work Preference
Work Type
Full TimePart TimeConsulting
Location Preference
RemoteHybrid
Location:
Windhoek, Namibia
Open to relocation:
Yes
Minimum Desired Compensation
$250000/yr
Important To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsPaid time offWork from home optionHealthcare benefitsStock Options / Equity / Profit SharingPaid sick leave401k match
6
Languages
1
year of post-secondary education
15
Years of experience
Results-oriented Loan Consultant with proven ability to lead teams and facilitate effective communication across all levels. Developed and implemented strategic solutions to address challenges while maintaining high standards of performance under pressure. Committed to fostering strong relationships and delivering value, contributing to organizational success and economic empowerment.
Work History
Loan Officer
1 Year- Review credit reports to assess borrower risk and creditworthiness.
- Review credit histories, income statements, and other financial information of loan applicants.
- Evaluate loan applications for compliance with company policies and regulations.
- Communicate with clients to gather necessary documentation for loan processing.
- Coordinated with underwriters to ensure timely loan approvals and decisions.
- Approve or denied loan applications based on established guidelines.
- Assist clients in understanding loan terms and payment options clearly.
- Educated customers on variety of loan products and available credit options, enhancing informed decision-making.
- Develope and maintain relationships with potential customers to increase loan business.
- Deliver high levels of customer service to facilitate smooth processes.
- Review loan agreements to confirm completeness and accuracy.
- Answer customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Provide guidance to junior staff on best practices in loan processing workflows.
- Process payments received from borrowers in accordance with established policies and procedures.
Assistant Manager
5 Years 7 Months- Assisted in managing daily operations and staff scheduling.
- Coordinated team meetings to discuss project updates and goals.
- Handled customer inquiries and resolved issues effectively.
- Was responsible for the end-to-end buyer registration process as
- well as responsible for customer enquiries.
- provide exceptional service to all our customers and clients.
- Covering the front desk, fielding walk-ins, appointments, and calls
- Assisting with various administrative tasks, key Skills & Attributes
- Assisting with pickups, previews, and events
- Unpacking, packing, and conducting inventory of property.
- Participating in fundamental tasks during auctions
Sales Consultant
2 Years 9 Months- Greeted incoming customers and provided expert sales and service to drive revenue.
- Listened to customers to understand needs and refer to optimal services.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Developed professional sales presentations to creatively communicate product quality and market comparisons.
- Recommended, planned and implemented promotional strategies to increase market share.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Interacted professionally with customers, inside personnel, answering questions and responding to phone and email inquiries.
- Handled credit and debit card payment processing to complete purchasing experience.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Trained temporary workers for special projects while promoting service quality
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Procurement and Logistics
- Brand Ambassador
Loan Consultant
9 Months- Prequalified borrowers based on credit criteria and offered debt counseling and financial education to clients and potential clients to help attain loan qualification.
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
- Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.
- Locked loans in system with agreed-upon terms and managed locked pipelines through funding, including regular communication with borrowers to meet and exceed expectations.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
Sales Associate
4 Months- Sold various products by explaining unique features and educating customers on proper application.
- Built trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Acted as initial contact in addressing customer concerns.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Coordinated activities with other departments to ensure quality customer service.
- Met merchandise processing standards and maintained organized and accessible work area.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Negotiated and closed deals with minimal oversight.
- Processed orders through company system and coordinated product deliveries.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Built and maintained relationships with peers and upper management to drive team success.
- Acted as point of contact for internal and external customers across departments.
Education
Certification - Google AI Essentials
Certification - Digital Marketing
Certification - IBM SkillsBuild
Certification - GitHub Foundations
Certification - Claude Certified Architect
Certification - Google Analytics
Certification - SaleForce Trailhead Badges And Superbadges
Certification - Responsive Web Design
Certification - Azure AI Fundamentals (AI-100)
Certification - SEO Fundamentals
Diploma - Electronic And Electrical Engineering
Diploma - Gemmology
Certificate - Secretarial And Office Administration
High School Diploma
Skills
Client account management
Sales Forecasting
Effective communication
Cash handling accuracy
Dispute mediation
Relationship selling
Customer service orientation
Negotiation strategies
Product and service knowledge
Procurement logistics
Reporting and documentation
File management
Computer Skills
Adaptability
Listening skills
Team player mentality
Energetic self-starter
Reliable and punctual
Brand promotions
Inventory control procedures
Reading comprehension
Languages
English
First Language
English
C2
Proficient
Afrikaans
B2
Upper Intermediate
Oshiwambo
B1
Intermediate
German
A2
Elementary
Subiya
A1
Beginner
References
Mr. Naichel Swartz
Floor Manager - Sportscene (Maerua Mall)
+264 (061) 370 430
Mr. Cleo Macolar
Manager - Pika Quick Loans/ M Trading cc
+264 (061) 239 955
Cecilia de Oliveira
Manager - Adrian & Meyer Jewellers
+264 (081) 307 00 95
Deolinda Simon
ArrangeDelight - Owner
+264 (081) 685 60 87
Priscilla Kock
Branch Manager - ExpressCredit
+264 (081) 408 92 93
Timeline
Coursera
Certification from Google AI Essentials
08.2026 - 08.2026Read More
Coursera
Certification from Digital Marketing
08.2026 - 08.2026Read More
Coursera
Certification from IBM SkillsBuild
08.2026 - 08.2026Read More
Coursera
Certification from GitHub Foundations
08.2026 - 08.2026Read More
Coursera
Certification from Claude Certified Architect
08.2026 - 08.2026Read More
Coursera
Certification from Google Analytics
08.2026 - 08.2026Read More
Coursera
Certification from SaleForce Trailhead Badges And Superbadges
08.2026 - 08.2026Read More
Coursera
Certification from Responsive Web Design
08.2026 - 08.2026Read More
Coursera
Certification from Azure AI Fundamentals (AI-100)
08.2026 - 08.2026Read More
Coursera
Certification from SEO Fundamentals
08.2026 - 08.2026Read More
Loan Officer
ExpressCredit
09.2025 - CurrentRead More
Assistant Manager
ArrangeDelight
01.2020 - 08.2025Read More
Sales Consultant
Adrian & Meyer Jewellers
10.2015 - 07.2018Read More
Loan Consultant
Pika Ouick Loans
12.2012 - 09.2013Read More
Sales Associate
Sportscene
08.2011 - 12.2011Read More
Windhoek High School
High School Diploma
Read More
International University of Management
Certificate from Secretarial And Office Administration
Read More
Gemological Institute of America
Diploma from Gemmology
Read More
Monotronic Success College
Diploma from Electronic And Electrical Engineering
Read More